Under the direction of the Medical Center Manager or Ancillary Svcs Manager, supervises the daily operations within a designated area of all assigned direct or matrix ancillary services teams within the medical center. The Ancillary Services Supervisor works closely with the Ancillary Services manager and the medical center management team to assure the delivery of care and service in a way that meets or exceeds standards while providing an excellent patient experience across all assigned ancillary service areas.
Operational Excellence: Assists the Ancillary Services manager or medical center manager with the day-to-day operations of ancillary services by supervising assigned direct or matrix staff within the medical center.
Monitors daily work flow, assigns tasks, prioritizes and directs activities of ancillary direct or matrix staff. Assists with workflow adjustments, new programs and system enhancements. Assures all staff are adequately informed of all program changes and their purpose.
Staff Engagement & Development: In conjunction with the Ancillary Services Manager, hires, selects, orients, trains, manages performance, and terminates staff as needed.
Supports all team members in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
Patient Experience: Coordinates the delivery of care that meets or exceeds service excellence standards.
Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs), as they occur within assigned area.
Financial Stewardship: Manages within resources allocated.
Assists with monitoring of targeted financial performance. When appropriate, makes recommendations to improve service delivery, access and quality.
Compliance and Emergency Preparedness: Helps ensure compliance with local, state, federal, and other regulatory agencies standards. Implements & maintains compliance with policies, procedures, goals and objectives in accordance with departmental, facility and organizational guidelines.
PRIMARY OFFICE IN CAPITOL HILL- WILL TRAVEL TO SIX (6) MAMMOGRAPHY LOCATIONS
Minimum three (3) years clinical experience in an ancillary service. For candidates with an MA-P or MLT certification, experience must be in a clinical laboratory setting.
Minimum two (2) years experience in a supervisory capacity (lead, supervisor) in a clinical environment managing day-to-day work flow, and performance of others.
Additional education as required to achieve the specified licensure or certification
High School Diploma or General Education Development (GED) required
License, Certification, Registration
One of the following:
Medical Technologist (ASCP) or equivalent licensure (MLS/CLS).
WA State Radiology Technologist license; ASRT registration.
WA State Pharmacy Technician license.
Certified Opthalmic Technician or Licensed Dispensing Optician.
American Speech Language & Hearing Association certification; WA State DOH license in Speech Pathology.
WA State DOH license in Physical or Occupational Therapy
HT (ASCP) or HTL (ASCP),
WA State DOH MA-Phlebotomist (MA-P) certification
Medical Laboratory Technician (MLT) certification
Customer service, organizational and problem-solving skills. Ability to prioritize and manage multiple tasks simultaneously, responding to issues as they arise.
Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
Effective communication, collaboration and change management skills.
Knowledge of relevant clinical practice.
Knowledge of regulatory requirements, managed care, and health care delivery systems.
Financial management skills.
Associate's degree in a clinical discipline.
Primary Location: Washington,Seattle,Capitol Hill Main Building 201 16th Ave.
E Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start:
Varies Working Hours End: Varies Job Schedule: Full-time Job Type:
Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level:
Team Leader/Supervisor Job Category: Patient Care Services (Non RN) Department: Mammography Travel: Yes, 75 % of the Time
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