Make/Delivery Quality Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.

Job Description

The primary responsibility of the Make/Delivery Quality Engineer is to own and manage all aspects of quality, effectively and efficiently, for Motorola Solution's Distribution Center. Using proven methodologies, the Quality Engineer will, as a subject matter expert during the fulfillment process ensuring quality throughout the process and ultimately are the voice and advocate of our customers.

Reporting to the Make/Deliver Quality Manager for Video Products, the Quality Engineer will work very closely with manufacturing teams from various plants nationally and internationally. This role will also work closely with Supply Chain, Engineering, Technical Support, Service and Order Management teams during day to day operations.

Duties and Responsibilities:

The Quality Engineer is responsible for the overall quality performance of the Distribution Center for our Video product Line. Key responsibilities include:

• Initiate detailed quality plans to identify and define quality related goals for the project that effectively addresses the expectations of the customer and deliverables.

• Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution.

• Drive resolution of complex multi-disciplinary problems/customer complaints using JIRA tool and using an 8D methodology throughout issue investigation to drive high customer satisfaction.

• Champion design and manufacturing improvements based on return data analysis trends to reduce DQ and enhance the customer experience.

• Develop, maintain, and report on product quality Metrics/KPIs relating to stated Goals and Objectives.

• Prepare and present quality performance results on a regular basis to senior Supply Chain and Design Engineering leadership.

• Manage quality performance of all in house manufactured product and OEM/ODM supplied products by monitoring KPIs and when necessary, initiating requests for Corrective Actions.

• Drive robust Preventive Actions identifying underlying process gaps to prevent recurrence of significant quality issues.

Preferred Qualifications:

• Self-motivated and self-directed with a high sense of urgency.

• Highly organized, good attention to detail, capable of multi-tasking and following through on tasks to completion.

• Excellent quality planning, decision making, and leadership skills, able to influence and persuade others and resolve conflicts.

• Possess strong communication skills (both written and verbal), able to interact with all stakeholders and act as a professional representative of the corporation.

• Knowledge of SAP, Agile/PLM preferred.

• Certified Quality Engineer preferred.

Basic Requirements

Required Skills:

• Bachelor's degree in Electrical or Industrial Engineering required.

• 5 years of experience working in a Manufacturing environment with Electro/Mechanical products required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 9 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.