Major Customer Advocate

Windstream Communications Chicago , IL 60602

Posted 2 months ago

Windstream Enterprise has an immediate need for an Major Customer Advocate interested in working alongside fellow WE employees in building a foundation for our customers' success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:

  • We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

  • We take the time to listen, learn and acknowledge the context of a customer's pain points.

  • We dig deeper into problems and seek new and better answers for our customers' unique requirements.

  • We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

  • We deliver a direct response to our customer's needs, focusing on technologies that set the stage for growth.

JOB DESCRIPTION

Responsibilities:

  • Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers;

  • Finding additional business in multiple areas within the existing customer;

  • Identifying essential customer prospects and evaluating their position among competitors;

  • Researching and analyzing sales options.

  • Drives organizational management and effectiveness for customers by planning for evolutionary product development;

  • Communicating with internal resources the project plan; and bridging any gaps within the product delivery process.

  • Manages formal RFP responses by collaborating with internal and external stakeholders;

  • Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.

  • Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met;

  • Facilitating customer proposals;

  • Providing recommendations regarding setting metrics and tracking results.

  • Manages customer satisfaction and service delivery by anticipating potential service problems;

  • Continuing communication during difficult times; and monitoring satisfaction.

  • Creates business development plans and forecasting by preparing efforts on behalf of the customer;

  • Assessing customer needs on a regular basis;

  • validating strategic sales model alignment;

  • Maintaining accurate data for all sales activity.

  • Processes product renewals and retention of existing customers by building customer rapport;

  • Conducting specific customer product analysis for expiration;

  • Following customer industry trends for enhancements to existing product platforms.

Minimum Requirements:

Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.


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Major Customer Advocate

Windstream Communications