Windstream Enterprise has an immediate need for an Major Customer Advocate interested in working alongside fellow WE employees in building a foundation for our customers' success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:
We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.
We take the time to listen, learn and acknowledge the context of a customer's pain points.
We dig deeper into problems and seek new and better answers for our customers' unique requirements.
We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.
We deliver a direct response to our customer's needs, focusing on technologies that set the stage for growth.
Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers;
Finding additional business in multiple areas within the existing customer;
Identifying essential customer prospects and evaluating their position among competitors;
Researching and analyzing sales options.
Drives organizational management and effectiveness for customers by planning for evolutionary product development;
Communicating with internal resources the project plan; and bridging any gaps within the product delivery process.
Manages formal RFP responses by collaborating with internal and external stakeholders;
Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.
Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met;
Facilitating customer proposals;
Providing recommendations regarding setting metrics and tracking results.
Manages customer satisfaction and service delivery by anticipating potential service problems;
Continuing communication during difficult times; and monitoring satisfaction.
Creates business development plans and forecasting by preparing efforts on behalf of the customer;
Assessing customer needs on a regular basis;
validating strategic sales model alignment;
Maintaining accurate data for all sales activity.
Processes product renewals and retention of existing customers by building customer rapport;
Conducting specific customer product analysis for expiration;
Following customer industry trends for enhancements to existing product platforms.
Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.