Major Case Claims Analyst

Hanover Insurance Group, Inc. Portland , ME 04101

Posted 2 months ago

Our claims department is seeking a Major Case Claims Analyst (Adjuster) to join our growing team in our Worcester, MA, Bedford, NH, Glastonbury, CT, Boston, MA, Somerville, NJ or Itasca, IL offices.

Responsible for the coverage analysis investigation evaluation negotiation and resolution of specialty claims with exposures up to $1M. Must be fluent on liability and coverage with the ability to quickly analyze file material and discern key issues; create a plan for strategic claim evaluation; and partner with outside counsel to drive the most efficient

This is a full-time, exempt role.


  • Maintain a high level of communication with Insureds agents and counsel. Work on assignments reflecting a high degree of technical complexity and coordination.Possess an extensive level of technical knowledge and skills including product and industry.Analyze coverage and write appropriate coverage letters. Negotiate settlements mitigate losses and control expenses.Maintain a high level of communication with leadership.Report severe claims to leadership and reinsurers.Maintain appropriate licensing or complete licensing requirements within specified period.May perform additional duties as assigned.


  • Typically has 3-7 years professional experience.Bachelor's degree or equivalent experience.Dedicated to meeting the expectations and requirements of internal and external customers.Makes decisions in an informed confident and timely manner.Maintains constructive working relationships despite differing perspectives. Strong organizational and time management skills.Ability to negotiate skillfully in difficult situations with both internal and external groups.Demonstrates ability to win concessions without damaging relationships.

    Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.Understanding of applicable statutes regulations and case law.Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner.Easily adapts to new or different changing situations requirements or priorities.Cultivates an environment of teamwork and collaboration.Operates with latitude for un-reviewed action or decision.Proficient in MS Office Excel Word Internet etc.Physical Demands and Work Environment:Ability to use a personal computer and other standard office equipment. Ability to sit and/or stand for extended periods.Required to work on-site as needed.Ability to travel as necessary.Ability to work hours in excess of 40 hours per week.Ability to work in a fast paced changing or stressful environment.Ability to perform work in a noisy/loud work environment.

EEO Statement:

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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Major Case Claims Analyst

Hanover Insurance Group, Inc.