About Momofuku Noodle Bar - Time Warner Center
Founded by Chef David Chang, Momofuku Noodle Bar first opened in New York Citys East Village in 2004. Noodle Bar serves noodles, buns, and a rotating selection of dishes that change with the seasons.For the second location in New York City, Executive Chef Tony Kim is developing a new menu to translate the DNA of the original Noodle Bar to the Time Warner Center Restaurant and Bar collection.Noodle Bar will be located on the third floor of the Time Warner Center and is anticipated to open in mid-2018. It will feature a full bar, and serve both lunch and dinner.
As the first (and last) point of contact, a Maitre d at Momofuku is friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku standards and values.
Serve as a leader of the host team by assigning duties and responsibilities for the shift
Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting
Must possess great communication skills with a polished floor presence, professional demeanor and appearance
Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
Demonstrate a passion for detail and a willingness to learn
Uphold service standards to ensure a memorable guest experience
Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor
Provide a high level of organization and hospitality to all guests at all times, without exception
Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.
Ensure reservations are prioritized and seated in a timely manner
Clearly and politely communicate with guests when delays and/or waits occur
Engage management for any guest issues or complaints
Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
Understand and operate the reservation/seating system
Maintain professional and warm guest communications - inside the restaurant or via phone/email
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Maintain cleanliness and organization at the host stand and front door area
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs
Skills and Requirements
At least 1 year as a Lead Host or Maitre D in a high volume, casual-fine dining setting
Excellent communication and interpersonal skills
Proficiency in Open Table, Resy or similar reservation system
Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
Ability to work in an organized and professional manner
Receptive to constructive criticism and performance feedback
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Available to work nights, holidays and long days as necessary
Strong knowledge and interest in food and beverage
Has a sincere interest in the hospitality industry
Demonstrate clear written and verbal communication skills
The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.