Maitre'd | Bob's Steak & Chophouse

Location

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Maître d' has the unique role of being the first impression for a restaurant. along with upholding Bobs and Omni standards, The Maître d' warm smile and effectiveness sets the tone for the rest of a diners experience.

Responsibilities

• Ensure front door is unlocked by 5:00pm every day.
• Answering phone correctly and politely
• Takes reservations as needed and enter into Open Table correctly according to training guidelines
• Taking guest information over the phone while maintaining confidentially.
• Greeting guests and seat guests
• Keep host stand clean and organized
• Control heavy volume at Restaurant entrance
• Knowledge of hotel property.
• Inform the guest about daily features and menu items
• Knowledge of Bobs concept and menu
• Attend to and anticipate guest's needs
• Familiarization with menu and know how to properly take to go orders as needed
• Follow server rotation, seating and informing servers with chits correctly
• Inform manager of all potential issues or complaints immediately
• Provide nightly guest tracking to manager prior to leaving

ADDITIONAL MAITRE'D DUTIES/RESPONSIBILITIES:

• Create and maintain a positive working environment amongst front door staff
• Communicate positively and effectively with management and wait staff
• Coordinate daily dining room setup
• Communicate large party layouts and special requirements to servers, management, and kitchen
• Work with management to coordinate training of new host staff
• Operate OpenTable reservation system accurately and efficiently
• Gather VIP contact information
• Distribute VIP chits to server, manager, kitchen
• Assign tables to servers during the shift
• Coordinate large party assignments with management
• Ensure that all reservations are confirmed on a daily basis
• Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs

Qualifications

• Must have strong verbal and written communication skills• Prior host experience preferred• Must be able to multi task• Must be able to stand and walk for an extended period of time or for an entire shift• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance• Must be able to work flexible shifts including nights, weekends, and holidays• Must have alcohol training certification (TABC/TIPS)• Must have Food Handler permit (where applicable)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.