Maitre D

Responsibilities

• The Maitre' D / Guest Relations role at Giusto is crucial to the overall guest experience

• This role is typically the first point of contact with our brand, company and team

• This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time

• While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business

• Oversee Host Station

• Update/implement host manual

• Develop consistent language and presence to be upheld by F&B team

• Take current host manual and training guides and update

• Determine staffing pars by day of week and by season

• When working a host shift, main point of contact for guests walking through the door

• Set the guest up with a great experience

• Develop strategies for collecting more details and notes on our guests

• Oversee Resy Operations

• Control reservations

• Own Guest Communications

• Maintain overall Resy tidiness

• Review Resy analytics on a weekly basis to mine for useful data

• Phone Communications

• Ensure phones are being answered and guests are being helped with reservations

• Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking

• Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation

• Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements