Maintenance/Resident Services Technician II

Hawthorne Residential Partners Austin , TX 78719

Posted 2 months ago

Resident Services Technician II ? Hawthorne Residential Partners

Us.

Hawthorne is home to a team of vibrant apartment professionals united by a mission ? to LIVE IT! every day for our guests and our peers.

The LIVE IT! movement is powered by people who believe in leaving others better than we found them. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential.

You.

As an apartment professional in the Resident Services Technician role, you are key to ensuring our community members have a well-maintained home. Servicing our community involves a few key functions, but not limited to:

  • Diagnose and perform minor and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed on a daily basis. Accurately document work performed on service requests, including parts and time utilized. Returns to the properties Supervisor by the end of day. Follow-up and communicate to resident, Resident Services Supervisor and site team on incomplete service requests.

  • Promote good public relations with residents, co-workers, and company staff. Always display a friendly and courteous attitude towards prospects, residents, vendors and other employees through the LIVE IT culture. Maintain professionalism at all times. Attendance required at all resident events unless the absence was approved in advance by the Community Manager.

  • Inspect vacated apartments and complete make-ready checklist. Inform Resident Services Supervisor and/or Community Manager of needed services and repairs. Routinely perform duties to restore apartments to ?make ready? status. Work with the Resident Services Supervisor and Community Manager to ensure adequate number of make ready units are available and that the quality is up to company standards. Coordinate status of make readies with Resident Services Supervisor or Community Manager.

  • Complete special projects as may be assigned and prioritized by the Community Manager or Resident Services Supervisor.

  • Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter, debris and pet waste at all times.

  • Ensure vacant unit thermostats are set at the proper setting for a vacant unit.

  • Completion of preventative maintenance according to the guidelines set forth in the Sam Manual. Maintain accurate records and provide resident training as required.

  • Maintain shop appearance to standards to facilitate quick assessment of supply inventory. Maintain proper equipment, and equipment inventory to ensure warranty compliance.

  • Follow safety guidelines stated in the Sam Manual and Grace Hill Vision courses in accordance with company policy and standards.

  • Perform effective emergency maintenance (after hours) as required and within time frame specified by policy.

  • Coordinate maintenance objectives with the Resident Services Supervisor daily.

  • Perform, and report on, all work according to the safety standards of the company, OSHA, health codes and Sam Manual. Perform work area clean-up on a weekly basis.

  • Pass initial, annual and required Grace Hill Vision courses by required deadlines.

  • Assist Resident Service team with apartment make-ready tasks including lock changes and fixture replacements.

  • Assist Resident Service team with pool maintenance.

  • Ability to start inspecting vacant apartments.

  • Follow up with residents via phone after work orders have been completed.

  • Begin on-call responsibilities.

  • Assist Resident Service team with apartment turns.

Together.

As our partner, you will benefit from programs designed to fulfill your life goals, personally and professionally:

  • Quarterly bonus program

  • Career progression program

  • Retirement planning

  • Comprehensive healthcare plans ? medical, vision, and dental

  • Maternity and paternity leave options

  • Paid holidays, birthday, and volunteer leave

  • Associate discount program

  • Health and wellness incentives

Making Hawthorne your home means joining a workplace dedicated to creating a space for you to contribute to the company?s success while we contribute to you and your family?s wellbeing.

Hawthorne is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Park Technician II (Temporary PT Project Worker) (Current TNR Parks Employees Only)

Travis County

Posted Yesterday

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 Job Summary Responsible for collections of gate receipts, control and distribution of permits, visitor information/public relations, patrolling and monitoring visitor activity within parks, assisting in enforcing park rules/regulations; and serves as a team member or independent worker on a variety of park resources. Collects, safeguards, and accurately records park fees. Supervises Park Technician I position. DISTINGUISHING CHARACTERISTICS: This is an entry level position in the Park Maintenance classification. The position is distinguished from the Park Tech I position by requiring additional duties, including functioning as a lead worker. This classification may require a flexible work schedule in order to meet the needs of the department. Duties and Responsibilities * Provide visitors and other customers with accurate information regarding parks and park rules. Provide customer service functions and foster positive public relations. * Patrol and monitor visitor activity within parks, assisting in enforcing park rules and regulations. Report incidents, hazards, and violation of park rules. * Some positions account for the collection of gate receipts, control and distribute parks permits, record and reconcile park fees, and prepare bank deposits. * Conduct park interpretive tours and programs. * Performs traffic control within assigned park as needed. * Assist with light maintenance duties as required, including restroom checks, spot clean as necessary, litter control within the parks and facility clean up and preparation. Some positions may perform additional maintenance duties as needed. * Open, or assist with, opening and closing the parks * Serve as a team member or independent worker on a variety of park projects or assignments. * Collect, safeguard, and accurately record parks fees. * Assist with medical emergency medical Calls and rescues. * Lead and train seasonal Park Technician I subordinates. * Perform other job-related duties as assigned. Minimum Requirements Education and Experience: High School diploma or G.E.D. AND two (2) years of park, cash handling or customer service experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License Preferred: Combination of two or more years park, cash handling with calculating change and customer service experience Bilingual in Spanish and English Travis County Parks experience Lead or supervisory experience. First Aid and CPR or Texas Department of State Health Services Emergency Medical Technician (EMT) Certification Knowledge, Skills, and Abilities: Knowledge of: * Customer service. * Fundamental leadership techniques. * County parks locations and facilities. * Policies, practices, procedures and terminology of assigned function. * Travis County Park rules and parks procedures on standard operations within assigned park. * Some positions will require knowledge of Point of Sale (POS) system, cash handling, calculating change, and procedures of recordkeeping. Skill in: * Providing quality customer service in a courteous and professional manner. * Resolving conflicts. * Dealing with a wide variety of situations using sound judgement in a calm, courteous manner. * Problem solving and decision making. * Time management. * Strong interpersonal communication. * Training others and overseeing the work of others. * Some positions require skill in operating a Point of Sale (POS) system, handling cash, calculating change, reconciling and recordkeeping. * Effective verbal and written communication. Ability to: * Organize, plan and prioritize. * Perform multiple tasks. * Resolve user group disputes. * Train, lead and oversee subordinates. * Work in a team environment. * Coordinate the work of others. * Be self-directed, self-motivated and work independently and as a team member to accomplish parks objectives. * Perform multitasking with frequent interruptions. * Some positions require ability to accurately complete and record cash transactions. * Understand and carry out verbal and written instructions. * Learn and accurately disseminate park information, rules and regulations. * Maintain effective working relationships with the general public, departmental clientele, representatives of outside agencies, and other County employees and officials. Work Environment & Other Information Physical requirements include the ability to lift/carry up to 20-50 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, reaching, twisting, client/customer contact, squatting to perform the essential functions. Subject to extreme temperatures, outside elements, noise, vibration, contact with dust, fumes and hazardous chemicals, foul odors, animal and human fecal matter, insects and rodents. Some positions require driving. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position. Three (3) positions available Department: Transportation & Natural Resources. Location: West District Parks are located in the far outlying areas of western Travis County such as Hamilton Pool, Comanche Trail, Mansfield Dam, Northshore Parks, etc. As a part-time employee working less than 30 hours per week, you are not eligible for Health and Supplemental Benefits. However, you are considered eligible to participate in the County Retirement Program through TCDRS (Mandatory) and Workers' Compensation. Hours: This is a part-time, temporary position; work hours vary Must be willing to work evenings, weekends and holidays Criminal, Driving and Employment Background Verifications Required Travis County Austin TX

Maintenance/Resident Services Technician II

Hawthorne Residential Partners