Plan, direct, manage and coordinate quality and reliability requirements throughout the geographical region and/or portfolio. Has direct responsibility exercised for inspection and quality control functions and the audit of locations within geographical region by quality assurance. Reports the status, adequacy and results of the quality functions to the Real Estate Operations team. Has authority to limit or stop work. Plan, direct manage and coordinate quality assurance and control project functions to ensure product reliability, conformance to developments and customer specifications, etc.
Primary responsibilities include:
Through delegation of authority and responsibility, maintain satisfaction as to quality through inspection services, relative to all aspects of facilities services particular attention to Janitorial and Jobsite quality.
Personally conduct and/or supervise studies to determine cause, effect and the corrective measures required to remedy deviations impairing desirable standards of quality.
Confer with and in conjunction with engineering, handymen and janitorial personnel, resolve problems relative to product designs, specifications, materials, tooling and operations affecting quality.
Personally, conduct and/or supervise investigative procedures having to do with customers' complaints; advise the Real Estate Operations team on all matters relative to such complaints.
Participate as needed in design review and drawing procedure approved to ensure that quality requirements are established.
Monitor inspection, testing through internal audits to ensure that established quality requirements are implemented including certification of personnel.
Training of key personnel who perform quality-related activities.
Control of non-conforming materials, supplies.
Monitor quality trend. Take or cause corrective action to be taken to prevent recurrence of non-conforming condition.
Oversee vendor qualification and vendor performance monitoring where applicable at locations.
Conduct training sessions to keep department personnel informed on procedures, methods, use of equipment and other quality control techniques. Through directly maintaining satisfaction of the department's requirements in the areas of staffing, orientation, communications and compliance with company policies and related regulations.
2 or more years of hands-on facility management and project management experience
Knowledge of local, State and Federal Code regulations
Working knowledge of site infrastructure and building systems, including UPS and generators
Proven communication both written and verbal
Demonstrated follow-up skills
Demonstrated ability to work independently and prioritize multiple tasks to assure successful on-time completion of all
Computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint
Ability to travel as required
Education, Certifications and/or Other Professional Credentials:
High School Diploma or Equivalent
Valid Driver's License required
Hours & Work Schedule
Hours per Week: 40 Hours
Work Schedule: Monday through Friday
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
Citizens Financial Group, Inc.