Maintenance Technician - Repairs

The City of Raleigh Public Utilities Department, also known as Raleigh Water, provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas. Our mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental, and social vitality of our communities.

Our Water Distribution division is looking for a Maintenance Technician to join our team. Maintenance Technicians are devoted to completing hands on repairs and installations on a wide variety of assets (water mains, services, valves, fire hydrants, etc.) within our water system and providing excellent customer service. The Maintenance Technician also operates trucks and equipment essential to completing these jobs for the City's distribution.

The benefits of being a Raleigh Water Maintenance Technician:

• Qualifying Maintenance Technician are eligible for training certifications that provide stipends of additional 12.5% to base pay

• Education provided to learn Water Operator standards and earn certifications

• Get your CDL! The City will provide CDL training and license reimbursement upon passing the CDL exam

• Employer paid insurance

Work Hours:

Maintenance Technicians work a rotating, after-hours call schedule. Pay for being on-call

(standby) is 8 hours at regular pay. If called back into work, the employee is paid at the overtime rate as indicated by policy. Hours could differ based upon flexibility and seasonality, wherein availability to work a varied schedule is required for this position.

• Install, replace, and repair assets such as water services, mains, fire hydrants, split services, sample stations, and auto flushers

• Set up and break down work zones, including signage and traffic control devices

• Excavate and perform repairs on leaking, broken, or damaged system components

• Haul equipment and materials to and from job sites

• Monitor, organize, and replenish inventory of tools and parts used by crew

• Monitor and ensure safe working conditions and environment; identify potential hazards and initiate or coordinate corrective action to maintain safety

• Maintenance and operability of safety and work-related equipment; monitors processes and activities to assure quality.

• Responds to inquiries, complaints, issues, and information requests from internal and external customers; addresses and resolves problems and complaints; monitors compliance with applicable regulations, standards, policies, and procedures

Education and Experience:

High School Diploma or GED and two years of maintenance experience or experience related to the fields listed below as shown:

• Landscaping: installer, maintenance, irrigation

• Construction: grading, storm drain, site work, builder, plumber, any utility construction (including fiber installation), road construction

• Mechanic: heavy equipment, HVAC, hydraulic systems

• Farming: manual labor, equipment operating

• Moving Company: labor, truck driver

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid North Carolina Class C Driver's license with a satisfactory driving record, or the ability to obtain within 60 days of hire 

Knowledge of:

• Standard practices, methods and materials of assigned work

• Basic mathematical concepts

• Basic filing and record-keeping principles

• Occupational hazards and applicable safety principles and practices

• Uses and properties of supplies and equipment

• Applicable federal, state and local laws, codes, regulations

• Customer service principles

• Specialized equipment relevant to area of assignment

Skill In:

• Following directions and meeting standards

• Providing attention to detail in assignments

• Performing routine inspections to ensure safe operating conditions

• Proofreading and error correction

• Monitoring and maintaining required supplies, materials and inventory

• Performing basic math calculations

• Comprehending reference books and manuals

• Operating assigned tools and equipment

• Organizing and maintaining records and files

• Interpreting and applying applicable laws, codes, regulations and standards

• Providing customer service

• Utilizing a computer and relevant software applications

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:

Positions in this class typically require standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Heavy Work:

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions:

Work is performed in both the field and in an indoor office environment with moderate exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and frequent exposure to intense noise.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.