Essential Duties and Responsibilities (other duties may be assigned):
Consistently follow the Welk High Five service standards at all times.
Follow all company and department policies and procedures.
Attend safety meetings, keep the workplace in a safe condition, and work in a safe manner.
Adhere to attendance policy and report to the workstation at scheduled start time.
Propose ideas or find ways to improve services, systems, and/or procedures.
Respond to maintenance related requests following all the Resort standards.
Prioritize requests fill a maintenance daily log or PM checklist; and communicate any discrepancy to dispatch or supervisor.
Observe Resort and Departmental standards and policies.
Use tools safely and correctly.
Check with front desk for daily rooms report and any guest call requests in a.m.
Communicate status of job assignments and maintenance requests to supervisor and front desk.
Maintain a clean work area at all times
Respond to emergencies.
Respond to Corrective Maintenance requests as directed by a dispatch, engineering supervisor or front desk.
Review and complete daily call log.
Assist guests with requests.
Clean engineering shop and all storage closets, and any other area assigned by the supervisor.
Perform general maintenance duties including, but not limited to, minor electrical repairs, minor plumbing repairs, kitchen repairs, small appliances repair, spa cleaning and chemical testing, and light painting/drywall repair.
Respond investigate and complete work orders in Guest Rooms, Public Space, and Offices maintenance requests.
Perform Preventive Maintenance tasks as assigned.
Completely familiar with Resort Emergency procedures and able to respond quickly and accurately during an actual emergency, and notify all appropriate personnel.
Complete residence PM's with a high degree of quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have High School diploma or equivalent (GED); and the ideal candidate will have at least "1" years of experience in a field related to this position.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, guests, vendors or Team Members of the organization. Excellent communication skills required. Must be able to speak, understand, read and write English.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers, field personnel and sub-contractors/vendors.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must regularly lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those the Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level in the work environment can be high when using machinery such as saws, drills, etc.
Welk Resort Group