Position: Maintenance Technician
About Us: TWG is a real estate development company specializing in commercial, market rate, affordable, and senior housing developments. Headquartered in Indianapolis, IN, TWG was formed in 2007 and since then has expanded into 11 states. Through its three related entities, TWG Development, TWG Construction, and TWG Management, TWG is able to see a development from concept to lease-up to stabilization. As proven leaders in the multifamily space, TWG understands the importance of strong relationships - partnering with private equity groups, lenders, and federal and state agencies to build quality projects and strong foundations for the communities they serve.
Purpose of Position: The Maintenance Technician will manage maintenance requests and janitorial operations of an apartment community. The Maintenance Technician is responsible for general upkeep of the property, maintain positive relations with residents, and work in the direction of company goals. The Maintenance Technician is also responsible for any other assignments as directed by the property manager.
Compensation and Benefits: $14.00-$19.00/hour + Sign-On Bonus. Pay rate is contingent on level of experience and certifications. Benefits include generous Paid Time Off, Medical, Dental and Vision insurance, employer paid life insurance, 401(k) match program, tuition reimbursement, adoption assistance, company provided cell phone, employee referral program, numerous training and development opportunities for career growth.
Reports to: Property Manager/Area Manager
Fulfill service work order requests and complete within 24-48 hours, and effectively utilizing proper tools and resources; Example service requests include:
Replacing lightbulbs/light kits
Repairing or unclogging toilet
Garbage disposal installation/repair
Basic water heater repair
Basic cleaning and resident services
Provide excellent standard of customer service to all current and prospective residents, vendors and co-workers
Maintain work order records of progress and completion
Repair plumbing, appliances, electrical and carpentry in apartment units
Ensure vacant apartments are prepared for incoming residents and schedule required external service vendors two (2) weeks in advance of move-in dates.
Perform general unit punch requirements for vacant apartments including painting, carpet repair and carpet cleaning
Following resident departures, walk vacant units and complete move out checklist and have units ready in a 7 day turn process.
Continually communicate with property manager regarding make-ready units, status of work orders, in-progress and completed projects, ensuring property performance standards are met
Schedule and conduct preventative maintenance for systems and appliances at property; including appliances, mechanical systems, quarterly inspections, light checks, etc.
Call and schedule contractor work as needed; ensure three (3) bids are achieved and review bids with property manager.
Ensure grounds of property are well-maintained: remove and pick up trash, sweep curbs of debris, clean trash room and dumpster areas, landscape clean up, check interior and exterior lights.
Operate and maintain various mechanical, electrical equipment, power and garden tools
Conduct snow removal
Ensure timely reporting of work-related incidents, including property losses or injuries
Must comply with all local, state, federal guidelines as well as company policies & procedures
On-call duty and weekend work schedules to be expected to emergency maintenance service
Complete all other duties as assigned by supervisor
1-2 years experience in apartment/multi-family maintenance or equivalent relevant experience
Good human relation skills demonstrating the ability to accommodate residents, peers, and supervisors
Must be able to work with moderate to minimal direct supervision
Hold a customer service mindset, completing work orders timely and leave positive impression on residents
Able to work in fast-paced environment while remaining conscientious and adhering to policies and procedures
Qualified candidates must possess adequate proficiency and communication skills to deliver excellent customer service
Must have valid drivers license, reliable transportation, and provide own vehicle for travel between apartment communities (mileage paid)
Pre-Hire Screening Qualification Process
Must be able to pass criminal background check
Must provide professional references
Work environment/Physical demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Employee will be required to work indoors and outdoors, day or night, in a wide range of temperatures and overall weather conditions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands or arms and talk or hear.
The employee is frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl.
Work involves use of hand and small power tools, and involves significant amounts of bending, stretching, walking, reaching, pushing, pulling, grasping, standing, and lifting up to 100 on a regular basis.
Work involves climbing and descending ladders and/or stairs above 20ft.
Performs a variety of routine semi-skilled maintenance for facilities, including, but not limited to, carpentry, painting, plumbing, and electrical trades work. Ensures that facilities are available for use and consistently maintained in a safe and clean condition.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skill required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.