True Homes Monroe , NC 28111
Posted 2 weeks ago
True Homes, rated a Top Workplace USA Today for 2024 is growing! Because of this tremendous growth, we are searching for a new Maintenance Supervisor to join our Integrity Rentals team to cover the suburbs surrounding Charlotte, NC. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!
The Maintenance Supervisor is responsible for performing and overseeing tenant requests, unit turns and preventative maintenance activities at rental properties within company portfolio. Supervisor contributes to hiring, training and overseeing maintenance technicians. This role includes ensuring completed tasks meet quality standards as well as meet all safety requirements. In addition, responsibilities include ownership of tenant service experience, work order processing/assignment, overseeing property turns from start to finish and ensuring properties meet all owner and HOA standards. This position consists of both office and field responsibilities.
Responsibilities
Work Order Management:
Completes and schedules assigned work orders and communicates status updates consistently to Maintenance Manager while ensuring quality standards are met
Responds promptly and professionally to tenant maintenance service requests with goal of 24 business hour response time or as assigned by Maintenance Manager
Contacts tenant with courtesy follow-up to ensure work order satisfaction
Provides excellent customer service to tenants and promotes a positive living environment striving for complete resident satisfaction and 5-star client survey response
Educates and reviews the Tenant Maintenance Responsibilities form with residents on common maintenance topics continuously
Maintenance Technician Management:
Assist Maintenance Manager with recruiting, hiring and training all Maintenance Technicians
Train maintenance technicians in repairs, processes, technology systems and company expectations
Manage daily schedules of Maintenance Technicians
Third-Party Trades:
Schedules and oversees third-party trades as needed to make repairs
Ensure third-party work meets IRS standards
Assist Maintenance Manager with hiring and managing third party trade partners
Preventative Maintenance/Bi-Annual Inspections:
Performs and manages areas of preventative maintenance that could be introduced to reduce long-term cost and deterioration of homes within portfolio
Manage and schedule preventive maintenance and any repairs within multiple trade categories on a perpetual basis to reduce service requests and long-term
Performs scheduled property inspections following Bi-Annual Property Inspection guidelines
Manage Move-Out Turns:
Identifies repairs needed to prepare unit for new occupancy
Create, assign and ensure completion of work orders & turn related tasks
Schedules and oversees all tasks requiring a third-party trade
Ensure all receipts and invoices associated with turn are appropriately collected and saved in file
Ensures property is Show-Ready within 15 calendar days
Work closely with Maintenance Manager to achieve team objectives
Perform On-Call duties as assigned by Maintenance Manager
Provide feedback and updates to Maintenance Manager with daily communication
Act as liaison between Maintenance Technicians or trades and Maintenance Manager
Willingness to commute to all properties in company portfolio as/when needed
Obtain approval of pricing for repairs outside of normal scope within provided threshold
Completes property condition assessments at all property visits and present findings to Maintenance Manager
Obtains approval from management and purchases maintenance supplies as needed for properties
Utilizes and cares for company supplied tools and materials properly
Performs other duties as assigned:
Serves as back-up for Maintenance Manager as needed
Serves as back-up for New Home Orientations
Serves as back-up for Client Services assigned work order to ensure use of warranty services when applicable
Comply with health and safety rules and regulations, as well as applicable local, state, and federal laws
Demonstrates leadership consistent with the TNL Platform
True Approach: Interactions with Associates, Trades and Strategic Relationships that consistently reflect the values of the company
True Actions: Daily focus reflects franchise philosophy and synergistic structure including stewardship of resources, congruent leadership, operational excellence, and results-focused execution
True Acumen: Creates enterprise value through client focus, people development, stakeholder relationships, operational discipline, and financial performance
Achieves collaborative relationships with Trade Partners and Market Partners
Results/Accountability:
True Homes