Maintenance Supervisor

South Oxford Management Manchester , CT 06040

Posted 2 months ago


The Service Supervisor is responsible for maintaining the physical integrity of the community; insuring a safe and secure environment for residents, future residents, visitors and team members. The Service Supervisor works closely with the Community Manager and the Service Technicians to see that all aspects of the community are well taken care of. The Service Supervisor anticipates, identifies and corrects problems involving the community and implements procedures to prevent such problems. The Service Supervisor works diligently to cultivate resident satisfaction.


  • Hire, train and supervise all maintenance team members though a positive mentoring approach

  • Take ownership and lead by example

  • Empower team members to take on new challenges and bring new ideas to the forefront

  • Delegate, oversee, and inspect work performed by maintenance team members

  • Schedule team members so that maintenance is available for emergency purposes around-the-clock

  • Train and assist in the development of all maintenance team members

  • Conduct safety meetings with Service Technicians

  • Think safety first and ensure that unsafe conditions are corrected promptly

  • Maintain accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.

  • Schedule and ensure all make-ready repairs and service are completed correctly and on schedule

  • Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations

  • Provide outstanding customer service to residents and future residents

  • Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean and make note of service needs

  • Be mindful of the condition of the community and initiate action to correct unsafe conditions; e.g. broken gates leading to pool, broken steps, open holes, broken/burned out exterior lights

  • Diagnose and perform maintenance/repairs including but not limited to HVAC, plumbing, electrical, and pool maintenance

  • Schedule and perform routine preventive maintenance

  • Think safety first and ensure that unsafe conditions are corrected promptly

  • Communicate effectively with residents, future residents, visitors, vendors, and team members while presenting a positive, professional image

  • Perform additional duties as assigned by the Community Manager



  • High School diploma or equivalent


  • Three or more years of experience in property maintenance or equivalent field

  • Experience leading others

  • General knowledge of all things pertaining to property maintenance


  • Skilled in the safe use and maintenance of hand and power tools

  • Knowledgeable of pertinent laws including EPA and OSHA regulations


  • Certified Pool Operator, Universal Freon License, including R410A preferable.

Mental/Cognitive Skills

  • Attention to detail

  • Able to multitask and meet deadlines

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Maintenance Supervisor

South Oxford Management