Maintenance Supervisor

Title: Maintenance Supervisor/Lead

Department: Operations

Reports To: VP of Maintenance; Stillwater, MN

Status: Full-Time, Non-Exempt

Compensation: $25.00 - $33.00 per hour, depending on experience, qualifications and or certifications

Position Summary & Primary Responsibilities:

The Maintenance Supervisor/Lead is responsible for proactively maintaining and repairing all areas of the apartment community with a strong emphasis on customer service. This position has accountability for ensuring all needed repairs are completed in an efficient, timely, and thorough manner, performing preventative maintenance, and providing excellent customer service. In addition, this position is responsible for the following:

• Complete maintenance requests in a timely manner, including the hands-on work of all building repairs, preventative maintenance, and general upkeep of the asset

• Maintain exterior grounds, including picking up trash and keeping common areas neat, sweeping sidewalks and curbs, watering trees, shrubs and flowerbeds, and snow removal and salting/sanding walkways

• Assist Real Estate Manager in prioritizing all work orders

• Mentor, train, and provide guidance to Maintenance Technicians as well as make maintenance training recommendations to the Real Estate Manager

• Schedule all maintenance for buildings and building equipment

• Organize all contract vendors bids for special contracts or extensive maintenance

• Ensure timely and thorough completion of preparing vacant units for new residents, including painting, cleaning, carpet shampooing, and repairs

• Maintain sufficient maintenance supplies

• Perform emergency repairs after hours according to the On-call Maintenance Schedule

• Report any and all maintenance and safety concerns to Real Estate Manager in a timely manner

• Utilize technology to track work performed, including records of any follow-up or additional resources needed

• Other duties as assigned

Education & Experience:

• High school diploma or equivalent

• Experience in all phases of building maintenance including but not limited to appliance repair, HVAC, plumbing, electrical, carpentry, and preventative maintenance

• 5+ years apartment maintenance experience preferred

• 2+ years supervisory experience preferred

• Certified Maintenance & Reliability Technician preferred

Knowledge, Skills & Abilities:

• Excellent time management skills

• Ability to effectively lead a team

• Exceptional interpersonal skills with the ability to communicate effectively with a wide range of people

• Ability to demonstrate good judgment and problem-solving skills

• Ability to self-direct as well as work effectively on a team

• Willingness to obtain new skills in multiple maintenance areas

• Ability to effectively use and learn technology platforms

• Exceptional customer service and communication skills