Maintenance Supervisor

The Building Maintenance Supervisor is responsible for overseeing the maintenance and custodial departments and ensuring that the physical assets of the Association are properly maintained including but not limited to mechanical and electrical systems, utilities, structure, pavements, masonry, concrete, signage, security, fire prevention, and interior/exterior appurtenances. In conjunction with the Facilities Manger closely monitors, identifies and repairs problems in every phase of the general maintenance of the Association buildings, recreational amenities and the common grounds of the community. Ensures that the areas above are always kept in a neat and acceptable condition. Informs, updates and makes recommendation to the Facilities Manager. Ensures that all support and service is conducted and fulfilled in a manner consistent with the goals and objectives of management and the association. Makes recommendations on repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Regular attendance and punctuality

• Maintains a safe and secure environment through the buildings and community.

• Supervises, trains and directs maintenance and custodial staff.

• Schedules and assigns work responsibility to employees to meet shift requirements

• Performs all Preventative Maintenance tasks with necessary staff.

• Also, preform maintenance work on tasks assigned by the Facilities Manager in a timely fashion

• Plans, monitors and appraises job results; coaches, counsels and disciplines employees in conjunction with the Community Manager according to FirstService Residential policies.

• Assigns work responsibilities to other maintenance employees and custodial staff, and ensues timeliness of project completion.

• Completes all work orders assigned by Facilities Manager in a timely fashion

• Assigns one custodial staff member to be the on-call custodian for the Front Desk Receptionist. They will handle their calls each day so that issues of the residents are resolved in a timely fashion.

• On call availability for emergencies and projects as assigned by Facilities Manager and Community Manager.

• Performs all task and schedules all employees to ensure all seasonal recreational faculties are opened and closed properly.

• Responsible to obtain setup sheets for events on week prior to the event from the Facilities Manager and to discuss each event in detail with the Facilities Manager to ensure everyone is on the same page.

• Ensure that all employees working during Club events in the ballroom or Annex are giving the event coordinator the club phone for communication.

• Plans, monitors, and appraises job results; coaches, counsels and disciplines employees.

• Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether or not professional assistance or further instruction is needed in order to complete task/repair).

• Monitors the functions of service contractors and building repair and maintenance contractors.

• Inventories and acquisitions maintenance supplies.

• Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises.

• Requests materials, tools, and supplies needed for a job.

• Develops and maintains resource management plan which outlines short-term and long-term requirements for repair & maintenance, capital replacement, and capital requirements.

• Maintains all fire protection and security systems, to include required maintenance, inspections, and documentation.

• Inspects all emergency equipment to ensure compliance

• Records and evaluates preventive maintenance activities and programs.

• Oversees the construction, installation, and preventative maintenance of equipment.

• Observes/evaluates corrective maintenance or repair on equipment.

• Orients and trains employees to perform maintenance activities and tasks.

• Ensures highly efficient safety program, with emphasis on awareness, discipline, and compliance. Overall safety program to conform with OSHA standards, applicable building safety manual, and other safety venues as

• deemed appropriate

• Performs performance evaluations for all staff

• Supervises all administration relative to facility maintenance, to include preparation of budgets, work schedules, goals and objectives, and purchase/requisition documents. Provides related management information products as requested

• Record and report all unusual and irregular conditions.

• Maintain cordial, professional manner in dealing with residents, contractors, Management, etc.

• Ensure all equipment, supplies and materials are in functional working condition in a neat and orderly manner.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

On-site staff where applicable.

Education & Experience

• Minimum 3 - 5 years' experience in management of maintenance department or facility

• High school diploma or equivalency preferred. Technical background from university or vocational sources a plus.

• Valid driver's license

• Black Seal license preferred.

• HVAC or other training or certification may be required

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of electrical, plumbing, mechanical, and carpentry trades. Must be able to operate tools and equipment related to facility maintenance.

• Highly effective interpersonal skills and experience with managing staff a plus

• Effective written and verbal communication skills.

• Knowledgeable in the use of Microsoft Outlook, Word, Excel and PowerPoint

• Skill in developing and maintaining good working relationships.

• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, residents, peers and supervisors.

• Ability to prepare written reports and complete log sheets.

• Estimates material and supply costs for scheduled maintenance and construction projects.

• Review structural blueprints, mechanical schematics, construction codes, fire codes and safety procedures in order to identify and solve problems arising in the course of work.

• Diagnose system failure and equipment malfunctions using a variety of hand and power tools, electrical test instruments and light motorized equipment as needed install new equipment and make structural modifications.

• Knowledge of the construction trades, construction and/or fire codes, safety regulations and agency policy and procedure.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to drive - Some local travel by personal vehicle may be required

• Must be able to sit and stand for extended periods of time.

• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.

• Must have finger dexterity for typing/using a keyboard.

• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.

• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Compensation: $24-27 / hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.