Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:
We seek a highly organized, enthusiastic and results-oriented individual with strong coaching and communication skills to lead a small team of Maintenance Associates. You must be someone who can lead by setting a positive example, who gives guidance and constructive feedback to the team, who takes initiative and is a positive and proactive problem-solver, and has the ability to operate both independently and collaboratively. You must effectively balance your time and attention between your own work and giving guidance to the team. You will have a direct impact on our operational excellence by driving high standards for cleaning and facility maintenance management and you must also understand what it takes to operate a well-tuned facility. You will work closely with internal team members throughout the facility at Custom Ink Charlottesville.
What you'll do:
As a Maintenance Supervisor, you'll be responsible for the following:
Maintain printers, dryers, heat presses and more
Routine equipment checkups, maintenance, and troubleshooting problems as they arise
Must have the ability and means to travel on a flexible schedule as needed
Tracking parts, maintenance, and problems using the maintenance management system (MMS)
While training will be provided on CustomInk systems and relevant programs, you must have a desire to learn new skills and have the ability to get up-to-speed quickly
Additionally, as the Maintenance Supervisor, you will be responsible for making your team as effective as possible by monitoring and optimizing your team's workflow, accuracy, and efficiency, as well as their morale. To be effective, you must understand individual needs and have the professional skills, judgment, and confidence to help improve overall performance and proactively solve problems. You must also be able to motivate members of your team and reinforce their commitment to CustomInk's values by creating a positive and productive atmosphere and, most importantly, leading by example model desired behavior by exhibiting our company Core Values, and setting a friendly and helpful tone through your own actions.
Also, you must have previously demonstrated a mastery of relevant equipment maintenance processes, the ability to effectively motivate yourself and work independently, and possess the aptitude for troubleshooting and repairing equipment in a production environment. Your initial success will be determined by your ownership, commitment, and ability to grasp new concepts and apply them on a daily basis, as well as overall customer satisfaction and team satisfaction through your work.
How you'll be measured:
This role is critical to the continuing success of CustomInk's production operations. To be successful in this role, you must be a versatile, flexible leader who is comfortable with the idea that change may come frequently as we work to improve/optimize our maintenance processes and scale our capacity. Accordingly, key measures of success for this position will be:
Uninterrupted operation of the business within the production facility
Ability to plan PMs and troubleshoot equipment issues quickly and effectively
Team Performance and Satisfaction Your team's efficiency and accuracy, progress towards stride levels and annual goals, and overall satisfaction.
Ownership, commitment and quickly applying new concepts
Excellent verbal and written communication
Compliance with all safety guidelines
Work well under pressure and are comfortable with change and complexity in dynamic environments
We will likely establish targets and quantitative metrics for the above that will evolve with our processes over time.
What we're looking for:
To succeed as the Maintenance Supervisor, you must be an effective communicator, and work efficiently and independently. This role involves problem-solving and team satisfaction in order to provide internal teams with the best possible experience. Accordingly, qualified candidates will be strong in the following areas:
3-5 years of leadership experience, proven ability, and aptitude for helping others succeed
Demonstrated ability to work effectively as part of a team to achieve common goals
Proven mechanical repair knowledge and experience
Ability to lift 50 lbs, relocate and install equipment
Ability and means to travel
Forklift and scissor lift qualified
General electrical experience
Practical working knowledge of Microsoft Office / Google docs experience a plus
Knowledge of OSHA compliance standards including Hazardous Communication & lockout/tagout
Excellent written and verbal communication skills
Excellent organizational skills
To be successful in this role, you must have a flexible work schedule to meet the varying workload of our seasonal order volume peaks and valleys.
In addition, you must share our company valuespracticing the Golden Rule, taking Ownership and driving and embracing Innovation.
Please submit a letter of interest with your application.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.