Maintenance Services Resource Manager

Flsmidth Sioux City , IA 51103

Posted 3 months ago

The management of our Field Resources which is the single largest contributor to our cost and service budget lines directly impacts on FLSmidth's performance in the areas of Safety, customer satisfaction, project completion and professional image. Availability of repair resources, quality of work, on-time scheduling directly impacts the company's profitability, image and future growth. Because of these highly visible areas, this is a key position within the division. The incumbent interfaces directly with all levels at FLSmidth Inc. and major vendors, as well as with all levels of our customers' organizations. The essence of this position is to provide customer satisfaction and maximize company profits by providing on-demand service for all our product lines and processes.

Job Specifications:

  • Minimum 8+ years of experience in managing or working with blue collar or craft labor, technical support or performance of hands-on maintenance services to customers using industrial processing equipment in cement, minerals or adjacency industries

  • Established contacts and relationships with customers in the industries served

  • Able to communicate in written and verbal forums in a professional manner

  • Advance knowledge of Word, Excel, PowerPoint, Project and Adobe software systems

  • Previous experience working directly with customers in direct or technically supportive role

  • Enhanced understanding of customer and market dynamics including analysis of trends relative to promoting hands-on services and maintenance

  • Willingness to travel as required to active project sites

  • Certificates in lifting, rigging and MSHA is desirable

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Maintenance Services Resource Manager