Job ID 30015520 Date posted 10/09/2020 City Canton State Massachusetts Country United States
United States of America
CAM04: CSS-Canton,MA 95 Shawmut Rd, Canton, MA, 02021 USA
Scope: HVAC Service Agreement Sales
Maintenance Sales Representative
As the Maintenance Sales Representative, you will be responsible for the growth of the reoccurring revenue account base. This account base is also known as service agreement customers. You will be responsible for selling reoccurring service solutions to both existing customers as well as newly prospected opportunities, quoting, and collaboration with existing sales staff and administrative personnel.
The territory for this position will include: RI, ME, VT, NH, MA.
This role is an outstanding fit for you if you thrive in a fast-paced environment, excel at building relationships, and have outstanding customer service. This is the ideal role for those that are results-oriented and looking to grow their sales career with a leading HVAC Service organization!
Demonstrated ability to prospect, research, and qualify potential customers utilizing Carrier's equipment installed base, referrals, internal leads, directories, and competitor sites.
Ability to secure 5 new weekly appointments through cold calling, utilizing internal relationships and social media.
Consistent track record to perform consultative sales.
Make effective sales presentations, conduct customer needs assessment, answer questions and objections in a proficient and responsible manner.
Ability to secure new customer maintenance agreements.
Utilize qualifying skills to increase quote-to-close ratio.
Ability to establish customer rapport and effective questioning techniques in order to identify prospect's needs, budget, decision making process, timeline, and next steps.
Ability to promptly address customer objections utilizing sales techniques developed through sales training.
Ability to develop proposals to address customer's needs in order to close sales. Ability to develop an active backlog to assure booking goals are consistently met.
Ability to perform site survey and facility walk through to identify equipment and site conditions.
Ability to plan and efficiently schedule appointments and handle personal time to assure maximum efficiency.
Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability initiatives, and customer needs
Book service contracts.
Utilize applicable sales tools efficient (CRM, estimating software, etc.)
Collaborate with internal staff to deliver quality results
EDUCATION / CERTIFICATIONS:
BA/BS degree w/2+ years service sales experience (not necessarily in the HVAC industry), consultative sales experience is preferable
Outstanding interpersonal skills (written and oral)
Sophisticated ability to multi-task in a fast-paced environment
Superb team building and relationship building ability
Financial budgeting aptitude
Balanced services advocate
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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