Maintenance Lead

Vacasa Angel Fire , NM 87710

Posted 2 months ago

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We are hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

We are currently looking for an exceptional individual to join our team as a Maintenance Lead. This person is a hard-working individual who will embody our values while ensuring the maintenance needs of all Vacasa properties are met. This person will manage a small group of maintenance technicians and work closely with the local management team.

What you'll do

  • Lead the maintenance operations in Angel Fire, NM, traveling between multiple worksites each day

  • Create a welcoming environment for our guests and owners by ensuring our homes are well maintained through preventative maintenance and regular inspections

  • Directly respond to guest issues regarding maintenance, as needed

  • Appliance troubleshooting

  • Cable/wifi troubleshooting

  • Basic HVAC repair

  • Light plumbing

  • Order, maintain, and replenish maintenance supplies and inventory

  • Assist with scheduling and distribution of tickets

  • Manage a team in a time-sensitive environment

  • You'll be called upon after normal business hours, on weekends, and on holidays

  • Respond to or delegate after-hours calls, as necessary

  • Ensure maintenance staff follow through on assignments and give instructions regarding work methods and routines

  • Support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability

  • Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from your manager and Human Resources

  • Establish and maintain open, collaborative relationships with team members and management team

  • Correspond on a regular basis with your local management team and team members

  • Be available and willing to assist your colleagues and management team when necessary

  • Provide cross-coverage for your manager and Co-Lead(s) when necessary

  • Meet with homeowners and talk about possible repairs and upgrades

  • Maintain hot tubs as needed; no experience necessary - we offer on-site training

  • Collect and remove trash and debris

  • Maintain required Maintenance metrics on efficiency

  • Attend all mandatory individual and team meetings

  • Other responsibilities as assigned - because every day looks different

The skills you'll need

  • Reliable, consistent transportation

  • Driving inclement weather conditions as required

  • Availability to work Sunday through Saturday, early mornings and evenings as needed.

  • Ability to work well under pressure in a fast-paced environment

  • Highly responsive and reliable

  • Strong attention to detail

  • Prior maintenance experience preferred

  • Ability to stand, sit, and walk for an extended period of time.

  • Reach overhead and below the waist

  • Push, pull, and lift less than or equal to 20 pounds

  • Bend, stoop, squat, kneel, and twist

  • Adhere to all company policies and procedures

  • Comfortable working with iPhones, computers and the internet/email

Compensation

  • $18 per hour

What you'll get

  • Health/dental/vision insurance-100% coverage option

  • 401K retirement savings plan with up to a 6% company match

  • Vacation time

  • Paid sick leave

  • Career advancement opportunities

  • Employee discounts

  • All the equipment you'll need to be successful

  • Great colleagues and culture

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Maintenance Lead

Vacasa