Highgate Hotels Boston , MA 02298
Posted 2 weeks ago
Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.
Overview
The Maintenance Mechanic is responsible for repairs and maintenance of all hotel equipment and systems as directed by the needs of the guests and employees. The Maintenance Mechanic is to provide the highest quality service working in an efficient and thoughtful manner. At all times the highest level of service standards is to be adhered to
Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Abide by The Newbury Boston Luxury Standards
Must fully comply and abide by the Highgate Standard Operating Procedures
Perform the Daily Shift Engineer's check list daily and report any abnormalities
Respond to Guest and Emergency calls within 10 minutes
Complete work requests and shift assignments in a timely manner
Perform Fireplace Butler duties - lighting and extinguishing fires in a safe manner
Perform Snow related duties (shoveling, use of Bobcat and snowblowers) as needed and directed
Removal and/or replacement of damaged furniture items in both Guest rooms and Public areas
Learn, understand and participate in departmental problem solving teams and discussions
Maintain safe conditions and procedures in all work areas and when interacting with other Associates.
Check working condition of equipment…resolve issues when possible, communicate larger issues to Director of Engineering for further follow up
Report any/all safety hazards to Director of Engineering
Perform all other related duties as assigned by Director of Engineering
Assist other departments and Associates as required…perform lateral service when needed
Troubleshoot and repair most mechanical, electrical, plumbing and HVAC related systems
Think clearly in Emergency situations
Interact positively with Guests and Employees
Planning and organizational skills
Seek to understand the guest and internal customer and meet the needs of both the customer and the company
Safety & Sanitation
At all times safety and health haards should be foremost in the minds of all employees. All employees should acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice.
Qualifications
At least 2 years of progressive experience in a hotel or a related building environment
Building engineering/maintenance experience
Ability to access high areas using a ladder
Mechanical, electrical, plumbing and HVAC experience
Vocational/technical training or apprentiship
Extended periods of standing, walking, climbing stairs, crouching/kneeling, bending and twisting
Carrying/lifting up to 50lbs
Repetitive motion
Talking/communicating/listening
Highgate Hotels