Maintainability Engineer - On-Site - New Hartford

Reporting to the Manager of Maintainability Engineering, the Maintainability Engineer acts as liaison between engineering and product teams and PAR's customer service organization, providing advanced support for their assigned product lines. This includes receiving escalations from the service organization to investigate and research complex customer issues and service challenges and working with the R&D teams to resolve product issues through updating the product or amending service procedures.

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR's largest business unit, Restaurant & Retail Systems (PARTech, Inc.), is the world's leader in technology products and service integration solutions for the quick service restaurant industry

Target Salary

• Target pay range for this position is ($45,000-$57,000/year) USD

Location

• US Remote

Job Responsibilities

• Utilize technical knowledge and analytical techniques to develop procedures and standards in support of the technical aspects of Customer Service.

• Responsibilities include production of all forms of Maintainability Engineering Documentation, development of new product support plans to guide Customer Service in supporting PAR and contracted non-PAR products.

• Work with internal and external customers to ensure that PAR product performance is up to expectation.

• Evaluating new product design for Serviceability and functionality, training Technicians and Support personnel on new products and features.

• Support of the National Repair Center Technicians with training and test procedures, Investigating or developing diagnostic tools and developing programs to improve product performance in the field.

• Collaborate with product team to ensure that PAR hardware and software function as a solution.

• Review and evaluate customer-based requests for hardware certification

• Provide advanced support for ALL hardware product lines.

Knowledge and Skills

• AAS or BS degree in Electronics, Computer Science or technical school graduate.

• 2 years' experience in an Electronics/Computer-related field is required.

• Ability to learn quickly, including excellent research skills and ability to communicate technical information in layman's terms.

• Detail-oriented and thorough with an eye for accuracy.

• Familiarity and knowledge of Microsoft applications.

• Exercises judgment in resolving technical and creative problems. Analyzes developments in products to determine the need for revisions, corrections, and changes.

• Independent and proactive, able to leverage existing resources to achieve results.

• Obtains and provides detailed explanation of complex information with contacts at equivalent levels within and outside the company.