Huntington Bancshares Inc Canton , OH 44702
As a Main Branch Service Manager you have the responsible for the oversight of service and operations of the Main Branch, plus 3-7 Smart, Traditional and In Store branches within a defined market area mentoring/leading a team to provide excellent customer service and effectively resolve customer issues. You will achieve success by motivating, coaching and developing other colleagues while employing a disciplined performance management process.
As a Branch Service Manager, your primary responsibilities are:
Welcomes and establishes relationships with customers.
Ability to perform at a high level, all expectations of a teller while providing exemplary customer service.
Maintains knowledge and educates teams on all products, services, technology and policies.
Garners resources required to support teams, and ensures resources are allocated appropriately across the market area.
Motivates, coaches and develops colleagues while employing a disciplined performance management process.
Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions.
Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication.
Adhering to all operational, security, risk and regulatory policies and procedures.
Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture.
Career minded individuals that want to join an organization where they can gain experience and build a career.
Huntington provides career paths and development plans to get you where you want to go.
Comfort with technology such as mobile services and online banking services are a plus.