Mailroom Associate

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Mailroom Associate

Job Summary

We are seeking an energetic and reliable Mailroom Associate for our client site in Reston, Virginia. The successful candidate will be highly organized, dedicated, able to handle a variety of duties simultaneously and have excellent customer service skills.

Job Responsibilities

• Receive incoming USPS and overnight courier mail and parcels

• Sort and distribute all incoming mail, same day of receipt

• Resolve issues with incorrect, returned mail

• Pickup outgoing mail from mail stops and apply correct postage

• Process outgoing shipments (Fed-Ex, UPS, USPS)

• Request funding for postage

• Ensure office is adequately stocked with mail supplies

• Stock copy rooms and printing devices with copy paper, toner supplies, office supplies

• Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary

• Organize and replenish break rooms with coffee supplies. Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.

• Walk facility and log Corrigo work orders for building issues that require attention (torn carpet, damaged ceiling tiles, etc.)

• Respond to Corrigo work orders that are related to Mail Services function by opening tickets assigned on the same day, updating with notes when appropriate, and closing the ticket within the ticket due date. If more time is needed to resolve a ticket, notify the Facility Manager so that the ticket can be extended.

• Track daily workflow by logging daily task and activity on Volume Report. Submit volume report to Lead, weekly.

• Provide employee move services as requested by Facility Manager

• Adhere to internal procedures and Mail Services National Playbook

• Work with Lead to update internal procedures for site specific tasks

• All other duties and tasks assigned

Knowledge, Skills, and Abilities

• High school diploma or equivalent

• 1 to 2 years of related experience required

• Clean driving record and must have reliable transportation

• Must be reliable and professional

• Strong customer service skills and ability to provide white-glove services

• Self-motivated, organized, and strong time management skills

• Attention to detail

• Knowledge of Corrigo is a plus

• Knowledge of reprographic equipment operations a plus

• Ability to spend much of the day on his/her feet. Must be able to work quickly with hands and have good hand/eye coordination

• Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds.

Location:

On-site -Reston, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.