Mail Specialist I

Division or Field Office:

Commercial Products & Services Division

Department of Position: Mail & Document Services Dept

Work from:

Erie Home Office Salary Range:

$31,300.00 - $49,998.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Receives, sorts, delivers, and/or prepares all mail for delivery. Incumbent may be responsible for one or more of the following: Incoming Mail, Outgoing Mail, Policy Assembly and Mechanical Mailing.

• This is an in-office position

• 1st Shift, Monday through Friday

• This position is for the imaging area of the Imaging/Incoming Mail Section

Duties and Responsibilities

Receives and sorts mail from internal/external sources. Completes all aspects of fulfillment related to mail production.

Processes documents utilizing the most efficient and cost-effective method of delivery.

Secures unopened or undistributed mail.

Assists with company mailing projects.

Maintains confidentiality.

Specific Duties by Discipline

Incoming Mail

Opens, sorts and routes incoming mail for Home Office campus.

Picks up and delivers all inbound and interoffice mail according to prearranged schedules.

Sorts cash payments for processing area according to type of payment.

Serves as liaison for Agents regarding Policyholder address updates and system questions.

Prepares special handling/time sensitive documents for mailing.

Follows set procedures to identify and handle suspicious mail package handling for internal employees.

Imaging Mail

Prepares, scans and validates documents to organize customer data for both electronic and paper documents.

Verifies accuracy of metadata collaborating with internal customers before sending image to document storage system.

Sorts, organizes, and scans paper documents into software to release for validation.

Prepares special handling/time sensitive documents for mailing, which includes express mailing with claims checks.

Updates and maintains statistical database of completed jobs to track operator/department activity.

Outgoing Mail

Receives, sorts and prepares documents for Agents, branch offices, postal and express deliveries with accuracy.

Uses online shipping software and maintains sub-agent listings.

Provides courier service to internal and external customers requiring immediate or time sensitive deliveries.

Conducts quality checks of work for efficient delivery to external customers.

May maintain courier vehicle (gas, tires, etc.) and refers problems to supervisor.

Duties and Responsibilities (cont'd if applicable)

Policy Assembly

Sorts, assembles and prepares policy packets for mailing for policyholder, Agent and others.

Operates, identifies and escalates issues with the mechanical folding equipment.

Generates documents utilizing ERIE's systems and software applications (EGCF). to assemble policy non-renewals, cancellations and additional legal documents with Proof of Mailing.

Reviews pertinent information on time-sensitive notices to ensure accuracy. Proofreads all typed data for accuracy and inserts proper enclosures as necessary meeting legal mailing time requirements.

Batches documents for bulk mailing.

Mechanical Mailing

Operates and maintains mechanical mail equipment to prepare outgoing mail in efficient manner using bar code scanning and camera validation.

Monitors systems in place for tracking and re-printing all documents, troubleshooting issues and minor repairs authorized by service technician.

Complies with appropriate safety measures relating to the operation of mechanical mail equipment.

Ensures the use of correct materials, verifies job contents, counts and palletizing mail.

Collaborates, assists and ensures vendor is consistent in scheduling weekly preventative and general maintenance of mailing equipment with established procedures.

Supports multiple areas across as needed. Identifies and escalates issues which lead to inaccurate or otherwise incorrect mailing.

All specific discipline duties are the functions identified as essential to the job. Essential functions are those job duties that must be performed for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees must follow any other job-related instruction and perform any other duties as requested by their supervisor or as become evident.

Competencies

Values Diversity

Self-Development

Nimble Learning

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required. Willingness and ability to work weekends, holidays and/or various shifts as scheduled required.

For those Employees performing regular courier duties, a valid driver's license and good driving record required. Working knowledge of postal rules and regulations preferred. Experience in one of the following areas: manufacturing, mailroom, and printing operations, or general customer service preferred. Basic knowledge/understanding of Microsoft Office Suite products required.

Add'l for Imaging Specialists:

• Passing score of 120 keystrokes per minute on data entry exam preferred.

Physical Requirements

Lifting/Moving 0-20 lbs; Often (20-50%)

Lifting/Moving 20-50 lbs; Occasional (<20%)

Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)

Driving; Occasional (<20%)

Pushing/Pulling/moving objects, equipment with wheels; Often (20-50%)

Manual Keying/Data Entry/inputting information/computer use; Occasional (<20%)

Climbing/accessing heights; Rarely

Nearest Major Market: Erie