Mail Services Site Manager

Ricoh Americas Corporation Plano , TX 75023

Posted 2 days ago


Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 7-12 employees or $50 - 80K in services revenue per month at a single site.


  • Routinely demonstrates and creates a helpful and positive work culture.

  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.

  • Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.

  • Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.

  • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

  • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.

  • Meets quality and deadline standards by the effective use of job scheduling practices.

  • Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.

  • Provides training on work flow and machine operations when necessary.

  • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

  • Increases employee retention by achieving turnover and average tenure goals.

  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

  • Improves quality of operations and improves consistency by implementing company performance and operation procedures.

  • Ensures that location is properly staffed by matching employee skills and equipment with production demands.

  • Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

  • Motivates employees and recognizes their accomplishments in a timely manner.

  • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.

  • Completes site reports and other paperwork as necessary.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • High school or GED is required.

  • 3+ years experience in a related field is required.

  • Experience in delivering classroom and/or informal training sessions are required.

  • Experience in operation of the most advanced machines, performing complex jobs, is required.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Mail Services Site Manager

Ricoh Americas Corporation