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Mail Production Quality Assurance Supervisor

Expired Job

Conduent Erlanger , KY 41018

Posted 4 months ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Purpose:

  • Responsible for providing quality process and/or customer satisfaction and loyalty support.

Scope:

General:

  • Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

  • Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Primary Responsibilities:

  • May perform one or more of the following:

  • Supervises the operation of the organization's total quality management (TQM) program

  • Oversees the development of systematic approaches for assuring high quality services that meet customer needs

  • Coordinates program communications to employees

  • Develops training and related reward systems

  • Develops systematic approaches for assuring high quality services

  • Identifies the interface of key activities within and between the functions of the organization

  • All other duties as assigned

Weekend hours are required.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1797336


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Mail Production Quality Assurance Supervisor

Expired Job

Conduent