Mail & Print Associate

EVANGEL UNIVERSITY

MAIL AND PRINT ASSOCIATE

JOB DESCRIPTION

JOB TITLE: Mail and Print Associate

DEPARTMENT: Information Technology

CLASSIFICATION: Part-Time, Hourly

REPORTS TO: Mail & Print Manager

JOB DESCRIPTION:

Provide operation and customer service in the Mail and Print Center where Printing services include printing, copying and finishing. Mail services include pricing, shipping and receiving for various carriers.

VALUES AND ALIGNMENT TO EVANGEL'S MISSION:

Candidate must demonstrate Christian values and live out those values according to Biblical principles. Candidate must also be willing to promote and lead through example the mission of Evangel University, which is as follows: Evangel University is a comprehensive Christian university committed to excellence in educating and equipping students to become Spirit-empowered servants of God who impact the Church and society globally.

DECISION MAKING RESPONSIBILITIES:

Proactively identify and meet the needs of the immediate customer as well as the entire university. Contribute to the decision-making process related to the center while staying current with the industry and best practices.

WORKING RELATIONSHIPS:

Reports to the Mail & Print Manager. Creates and maintains good working relations with Evangel University employees, students and vendors.

PRIMARY JOB FUNCTIONS:

Performs the following core activities:

Print Services

• Primary Area of Responsibility for this Position

1.Provides excellent customer service experience at the pickup window

2.Process print requests; includes print setup, layout, print settings, print finishing (punching, laminating, cutting, coil binding, folding, etc.)

3.Responsible for advertising and educating the campus of services provided

4.Maintains and creates documentation of policies and procedures

5.Keep an inventory of paper and supplies

6.Collaborate with Marketing and other departments on print projects

7.Operate professional grade multi-function printer with Fiery Command Workstation; includes building print presets, exporting job logs and managing Fiery server

and software

Mail Services

• Assistant for Mail Services in this Position

1.Assists in opening the Mail & Print Center and makes sure cash drawer and Square Register is setup and operational

2.Readies iPads with QTrak for package routing and pickup

3.Receives and sends packages and mail with various shippers (USPS, UPS, FedEx, DHL)

4.Processes mail and packages (sorting, routing, delivering)

Mail & Print Services Management

• Shared Responsibility with Mail Associate

1.Assists in hiring, scheduling, training and developing student workers and evaluations for HR

2.Assists in ensuring optimal performance by properly managing the center's inventory and machines

3.Updates forwarding, billing and home address for current students and alumni while maintaining data integrity

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

1.Bachelor's Degree or equivalent work experience

2.1+ year of experience in a print service environment

3.Class E driver's license (required for operation of campus vehicles)

4.Mailroom or shipping and receiving experience is a plus

5.Supervisory experience is a plus

6.Demonstrated ability to use the Microsoft Office Suite

7.Stable work history

8.Demonstrated ability to perform the functions noted above in job description

9.Strong verbal and written communication skills

10. Ability to work with a diverse workforce

WORKING CONDITIONS:

Brief exposure to various weather conditions. Occasional lifting and carrying of heavy packages (50+ pounds). Driving the campus mail van.

EMPLOYMENT STATUS:

The status for full-time Mail & Print employees is non-essential with the two exceptions below:

1.They work modified hours when the university closes due to inclement weather (e.g., snow days) to continue services to students and receive mail from vendors

2.They schedule a workday in late December with Business & Finance and University Advancement to help conduct end-of-year business. This workday becomes a floating holiday.

Evangel University is an equal opportunity employer participating in the E-verify program.