Mail Clerk

Customer Service Rep

Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.

• Scan all incoming mail and properly send to recipients.

• Create shipping labels for domestic and international shipments

• Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

• Sort, deliver and pick-up mail and packages according to established time frames and service standards on multiple floors pushing mail cart as needed.

• Assist with loading and unloading of deliveries as needed, maintain shipping and receiving area as required.

• Handle time-sensitive material like confidential, urgent packages

• Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express, UPS and all accountable mail.

• Cross train and utilize equipment in all areas (copy, fax , messenger) and perform other duties as required

• Must become fully familiar with a variety of onsite equipment and be capable and willing to perform first level troubleshooting.

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.

• Maintain mail carts and other important documents related to associate or employee moves

• Adhere to all safety procedures

The successful candidate must be able to demonstrate the following qualifications:

•          Less than 1-year experience in a mailroom operation

•          Minimum of 1-year customer service related experience required

•          Ability to communicate both verbally and written with customers and company personnel

•          Ability to effectively work individually or in a team environment

•          Ability to handle multiple projects simultaneously

•          Ability to lift, push, carry and pull up to 50lbs.

•          Basic knowledge of Microsoft Office Applications (Excel and Word)