Mail Clerk

Salary Range: $35,360 - $44,828

Purpose of Classification:

The purpose of this classification is to process incoming and outgoing mail, packages, and other correspondence and to deliver mail to County offices.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Processes incoming mail; stamps date and time of receipt into mailroom; sorts mail for distribution; delivers interoffice mail to County departments; and transports mail to satellite facilities.

Processes outgoing mail for delivery to post office; sorts mail by type and/or destination; weighs mail to determine correct postage; seals envelopes; and utilizes postage machine and postage meter.

Calculates postage rates and additional fees for registered mail, insured mail, returned receipt requests, priority mail, express mail, etc.

Processes packages for shipping; inspects packages for appropriate labeling/addressing; weighs and measures boxes; prepares shipping documentation; and delivers packages to shipping companies/representatives.

Performs customer service functions by telephone and in person; provides information and assistance related to mail services, activities, procedures, fees, forms, or other issues; responds to complaints; researches problems; and initiates problem resolution.

Minimum Qualifications:

High school diploma or GED required; one year of experience in customer service, mail processing and delivery, or related field preferred; or any equivalent combination of education, training and experience which provides the requisite knowledge, skill, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.