Mail And Print Manager

EVANGEL UNIVERSITY

MAIL AND PRINT MANAGER

DEPARTMENT: Information Technologies

CLASSIFICATION: Full-Time, Non-Exempt

PURPOSE OF POSITION

The Mail and Print Manager provides operation and customer service in the Mail and Print Center where Printing services include printing, copying and finishing. Mail services include pricing, shipping and receiving for various carriers.

VALUES AND ALIGNMENT TO EVANGEL'S MISSION

Candidate must demonstrate Christian values and live out those values according to Biblical principles. Candidate must also be willing to promote and lead through example the mission of Evangel University, which is as follows: Evangel University is a comprehensive Christian university committed to excellence in educating and equipping students to become Spirit-empowered servants of God who impact the Church and society globally.

DECISION MAKING RESPONSIBILITIES

Proactively identify and meet the needs of the immediate customer as well as the entire university. Position is a primary decision-maker related to the center while staying current with the industry and best practices.

WORKING RELATIONSHIPS

Reports to the Director of IT. Manages all aspects of student employees with the center. Creates and maintains good working relations with Evangel University employees, students and vendors.

PRIMARY JOB FUNCTIONS

Performs or directs the following core activities:

PRINT SERVICES

• Provides excellent customer service experience at the pickup counter

• Process print requests; includes print setup, layout, print settings, print finishing (punching, laminating, cutting, coil binding, folding, etc.)

• Responsible for advertising and educating the campus of services provided

• Maintains and creates documentation of policies and procedures

• Keep an inventory of paper and supplies

• Collaborate with Marketing and other departments on print projects

• Develop and maintain business partnerships with vendors

• Operate professional grade multi-function printer with Fiery Command Workstation; includes building print presets, exporting job logs and managing Fiery server and software

MAIL SERVICES

• Opens the Mail & Print Center and makes sure cash drawer and Square Register is setup and operational

• Ready iPads with QTrak for package routing and pickup

• Receives and sends packages and mail with various shippers (USPS, UPS, FedEx, DHL)

• Processes mail and packages (sorting, routing)

MAIL & PRINT SERVICES MANAGEMENT

• Responsible for hiring, scheduling, training and developing student workers and evaluations for HR

• Runs Square Reports and manage cash deposits

• Manages accounts with FedEx, USPS and other carriers

• Ensures optimal performance by properly managing the center's inventory and machines

• Collaborates with University Departments for bulk mailings and postage due

• Runs mail reports and handles department chargebacks

• Records- keeping and reporting for all accounts

• Collaborates with business partners in acquiring mail room equipment and technology

• Updates forwarding, billing and home address for current students and alumni while maintaining data integrity

• Processes invoices

• Prepares Check requisitions for postal accounts

• Stays current on related federal regulations and carrier processes

• Runs all reporting required by the university, vendors and mail carriers

FISCAL MANAGEMENT

Collect quotes for hardware, software and vendors. Monitors labor costs, invoices and expenses related to the center and ensure the propriety of all charges. Handles billing and associated reporting for staff, departments and students.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's Degree or equivalent work experience

• 1+ year of experience in a print service environment

• Class E driver's license (required for operation of campus vehicles)

• Mailroom or shipping and receiving experience is a plus

• Supervisory experience is a plus

• Demonstrated ability to use the Microsoft Office Suite

• Stable work history

• Demonstrated ability to perform the functions noted above in job description

• Strong verbal and written communication skills

• Ability to work with a diverse workforce

WORKING CONDITIONS

Brief exposure to various weather conditions. Occasional lifting and carrying of heavy packages (50+ pounds). Driving the campus mail van.

EMPLOYMENT STATUS

The status for full-time Mail & Print employees is non-essential with the two exceptions below:

• They work regular hours when the university closes due to inclement weather (e.g., snow days) to continue services to students and receive mail from vendors

• They schedule a workday in late December with Business & Finance and University Advancement to help conduct end-of-year business. This workday becomes a floating holiday.

Evangel University is an equal opportunity employer participating in the E-Verify program.