Macy's Willow Grove Park Mall, Willow Grove, PA: Sales Manager

Macy's, Inc. Willow Grove , PA 19090

Posted 2 weeks ago

Job Overview:

As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.

Key Accountabilities:

Sales

  • Drive and exceed sales goals by executing Macy's initiatives

  • Lead the push toward selling through coaching and recognition

  • Review and utilize reports; implement action plans focusing on deficient areas

  • Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process

  • Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates

  • Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up

  • Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results

  • Strengthen attendance and weekend hours compliance among staff

  • Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented

Customer

  • Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

  • Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results

  • Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers

  • Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric

  • Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed

  • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

People

  • Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions

  • Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires

  • Coach Associates on product knowledge by holding in-store product training with Vendor Representatives

  • Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas

  • Engage in Macy's recognition program; reward Associates with recognition cards

  • Meet with Associates in department weekly; identify top sellers and talk about opportunities

  • Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction

  • Utilize review process as a tool for Associate talent development, promotion and advancement

  • Monitor and address performance issues on a timely basis

  • Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

  • Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:

  • A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment

  • Ability to empower and develop a team

  • Ability to collaborate and function as a member of a team

  • Ability to execute plans and strategies

  • Strong leadership, interpersonal and communication skills

  • Highly organized and able to adapt quickly to changing priorities

  • Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

  • Commitment to exemplifying the highest integrity and professional business standards

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager Victorias Secret Willow Grove Park Mall Willow Grove PA

L Brands

Posted 7 days ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Description A Victoria's Secret Store Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales. The Store Manager leads store performance though our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success. Primary Responsibility: The Store Manager has the primary responsibility of driving total store results in Sales, Shrink, Turnover, and Payroll Management though coaching and development of the entire store team. In addition, the Store Manager owns the overall store and ensures operational excellence. Direct Reports: Assistant Store Manager(s), Manager(s), Supervisor(s), Bra Fitting Specialist (select volume), Sales Specialist (select volume), Sales & Support Generalist (select volume) Key Responsibilities: To perform this job effectively A Store Manager must be able to perform all the responsibilities satisfactorily. Success Metrics: * Sales Growth to Last Year * Shrink Reduction * Turnover Improvement * Payroll Control Culture and Customer: * Owner of Associate Opinion Survey. * Leads Positive Associate Relations (PAR) practices. * Owns associate retention strategies. * Personally demonstrates and provides coaching to total store through selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty. Talent: * Driver of the talent life cycle for total store and personally executes for direct reports. Talent Life Cycle actions include selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement. * Acts as final decision maker for all hiring decisions within the store. * Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points) and oversees total store execution of performance management. * Responsible for total store execution of associate observations and monthly performance reviews. * Identifies succession for each leadership role within the store and co-creates individual development plans for direct reports. Brand: * Approves all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing). * Approves brand guide planning, mapping and execution plan for the overall appearance and presentation of merchandising strategies of each brand. * Ensures associates and leadership understand and maintain visual merchandising standards of total store. Operations: * Owns payroll management for total store. * Assesses core availability of associates with Assistant Store Manager (Brand Operations) or Manager to ensure accurate hiring goals are determined and achieved for total store. * Creates Sales Leadership Team planning tool monthly in accordance with company guidance. * Collaborates with scheduling Assistant Store Manager (Brand Operations) or Manager to validate all scheduling needs of total store are being executed and approves final weekly schedule for total store. * Reviews the average hours by associate report to validate associates needs and business needs. * Accountable for shrink results and activities by driving operational excellence. * Gains business insight by reviewing total store results daily, weekly, monthly and linking behaviors to actions. Actions include writing Store Weekly Focus, conducting quarterly Store Visit Summary, and participating in district, region, and company conference calls. All leadership roles at Victoria's Secret are responsible for: * Leading and demonstrating the company values within the store at all times. * Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer. * Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions. * Upholding positive associate relations that lead to engagement in the brand and the team. * Executing store opening and closing procedures and recovery. * Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection. * Effectively managing and controlling expenses. Qualifications * Previous experience leading leaders and associate teams * Demonstrates ability to improve customer satisfaction and drive customer loyalty * Proven ability to effectively delegate, follow up and communicate with all levels of the organization * Demonstrates ability to manage complex and competing priorities with time management and organizational skills * Demonstrates ability to assess talent, coach, develop and manage performance * Demonstrates business acumen with strong strategic and analytical skills * Demonstrates excellent visual merchandising skills * Ability to work nights, weekends, holidays, and during non-business hours An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. L Brands Willow Grove PA

Macy's Willow Grove Park Mall, Willow Grove, PA: Sales Manager

Macy's, Inc.