Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring that the customer is always our #1 priority. As a Customer Service Associate, you'll be responsible for providing outstanding customer service, creating an exceptional shopping experience, completing point of sale transactions inclusive of credit and Star Rewards enrollment, and delivering a clean, neat, and easy to shop environment. This position is also responsible for unpacking new merchandise when delivered, replenishing merchandise as needed, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events, and picking and packing of fulfilment orders.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Retail Sales Team Member arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.
Click here to see the full job description for the Seasonal Retail Customer Service Associate, including all essential functions and qualifications.
Essential Functions Include:
Ensuring the in-store and online customer are always the #1 priority
Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders
Engaging with customers and assisting them in fulfilling their shopping needs
Completing transactions using our point of sale registers
Maintaining sales floor and fitting room recovery standards
Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes
Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal
Flex between tasks as directed by a Supervisor
Regular, dependable attendance and punctuality
Perform other duties as necessary
No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs.
This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.