Macy's Seasonal Retail - Customer Service Sales, Full Time: Natick Collection

Macy's, Inc. Natick , MA 01760

Posted 3 months ago

710128527

Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring that the customer is always our #1 priority. As a Customer Service Associate, you'll be responsible for providing outstanding customer service, creating an exceptional shopping experience, completing point of sale transactions inclusive of credit and Star Rewards enrollment, and delivering a clean, neat, and easy to shop environment. This position is also responsible for unpacking new merchandise when delivered, replenishing merchandise as needed, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events, and picking and packing of fulfilment orders.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Retail Sales Team Member arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Click here to see the full job description for the Seasonal Retail Customer Service Associate, including all essential functions and qualifications.

Essential Functions Include:

  • Ensuring the in-store and online customer are always the #1 priority

  • Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders

  • Engaging with customers and assisting them in fulfilling their shopping needs

  • Completing transactions using our point of sale registers

  • Maintaining sales floor and fitting room recovery standards

  • Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes

  • Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal

  • Flex between tasks as directed by a Supervisor

  • Regular, dependable attendance and punctuality

  • Perform other duties as necessary

Qualifications Include:

No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs.

This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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Macy's Seasonal Retail - Customer Service Sales, Full Time: Natick Collection

Macy's, Inc.