Macy's Retail Support Associate - Women's Shoes, Part Time: First Colony

Macy's, Inc. Sugar Land , TX 77487

Posted 7 days ago

Job Overview:

The Women's Shoes Support Associate is responsible for all non-selling functions associated with operating the Women's Shoes business. The Support Associate assists with the delivery of shoes to the Sales Consultants when FSS and other technologies are present. The Support Associate is also responsible for returning Women's shoes boxes to their proper bin, merchandising the sales floor, floor moves, placement of new receipts, maintaining an orderly stockroom, replenishment, fulfillment, RFID, POS transactions, and reverse logistics. The Support Associate is also responsible for performing other duties as necessary.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Recover shoe sales floor and scan inventory back into stock.

  • Maintain integrity of shoe inventory by ensuring accuracy of scanning and placement.

  • Ensure the monthly virtual inventory is accomplished so that 100% of the stockroom is scanned and up to date.

  • Check each pair that is delivered to the customer and returned to inventory from the selling floor to ensure a full pair is present.

  • Ensure pricing of all shoes are accurate and that signage on each table is displayed correctly.

  • Be proficient in POS and MPOS systems including Search and Send, My Client and More@Macy's tablet app.

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.

  • Provide an exceptional customer experience by ensuring the customer is always the priority.

  • Pull orders from stock and stage for selling associates.

  • Fulfill shoe orders.

  • Replenish displays and other products as needed.

  • Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.

  • Maintain orderliness and cleanliness of shoe stockroom area.

  • Attend to customer service needs in a friendly and helpful manner when approached.

  • Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.

  • Execute merchandising, fulfillment, RFID, and reverse logistics tasks timely.

  • Assist with movement of fixtures and merchandise.

  • Follows shortage programs and procedures.

  • Maintain department recovery standards; including stockroom maintenance, replenishment, and preparing and returning BOPS/SDD orders.

  • Adhere to Asset Protection and inventory control and compliance procedures.

  • Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

  • No specific educational accomplishment is required.

  • Previous selling experience and product knowledge in Women's Shoes preferred, but not required.

Communications Skills:

  • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to effectively communicate with customers, peers, and management.

  • Able to communicate on the telephone with proper etiquette.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator.

  • Must be able to calculate percentages and ratios.

  • Must be able to make change using American monetary units.

Reasoning Ability:

  • Ability to work as part of a team, or independently with minimal supervision.

Physical Demands:

  • This position involves constant moving, talking, hearing, reaching, and standing for at least two consecutive hours.

  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.

  • May involve close vision, color vision, depth perception, focus adjustment.

  • May involve moving or lifting items at least 30 lbs.

Other Skills:

  • Must enjoy meeting and interacting with customers.

  • Possess strong sense of urgency and thirst for learning.

Work Hours:

  • Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Support Jewelry Ringer Part Time First Colony

Macy's, Inc.

Posted 2 weeks ago

VIEW JOBS 4/5/2019 12:00:00 AM 2019-07-04T00:00 Job Overview: The Jewelry Ringer is responsible providing excellent customer service when performing functions related to the POS system and other operational tasks as necessary. The associate is also responsible for fulfillment and performing other duties as necessary. When not assisting customers, this associate is responsible for the operational aspects of running the department including but not limited to processing new receipts, merchandising the floor, filling in the floor, taking markdowns, signing and setting sales, doing RTVs, BOPS and Fulfillment orders. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Be proficient in POS systems including Search and Send. * Proactive in assisting Jewelry customers who are using devices to shop and compare, whether Macy's devices or their own. * Provide an exceptional customer experience by ensuring the customer is always the priority. * Attend to customer service needs in a friendly and helpful manner when approached. * Handle Jewelry returns courteously and professionally and suggest merchandise to convert the return into a sale. * Suggest additional merchandise to compliment customer selection and engage the customer. * Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. * Reinforce customer's selection and package merchandise with care. * Invite customers to come back and thank them by name whenever possible. * Maintain register bay supply levels and alert supervisor when supplies need reordered. * Maintain department recovery standards; including returns. * Assist in replenishment of stock and replenishment on to the sales floor. * Participate in stockroom maintenance, organization, and housekeeping. * Process damages, transfers, and return to vendor merchandise. * Assist with the movement of fixtures and merchandise for new product, season changes, and clearance sets. * Assist in inventory and markdown processes. * Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS. * Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment. * Follows shortage programs and procedures as they pertain to the receiving function. * Adhere to Asset Protection and inventory control and compliance procedures. * Assist with special projects as assigned. * Perform other duties as necessary, including but not limited to watch sizing and ear piercing. * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. * Perform these functions in an efficient manner, as directed by the supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * No specific educational accomplishments are necessary. * Prior experience in Jewelry preferred. Communication Skills: * Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Excellent written and verbal communication skills. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Ability to collaborate and function as a member of a team. * Must be able to work quickly and effectively to process large volumes of merchandise. • Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Sugar Land TX

Macy's Retail Support Associate - Women's Shoes, Part Time: First Colony

Macy's, Inc.