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Macy's Retail Sales, Full Time: Mid Rivers

Expired Job

Macy's, Inc. Saint Peters , MO 63376

Posted 4 months ago

716101137

Job Overview:

As a Retail Associate, you will be an integral part of bringing the magic of Macy's to life. Sales Associates provide outstanding customer service, meet hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrate superior product knowledge to customers.

To create a shopping experience that will make the customer feel welcome and comfortable. Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

  • Determine customer needs based on personal features and other customer preference related factors

  • Demonstrate knowledge of store products and services to build sales and minimize returns

  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer the most important person in our stores

  • Be knowledgeable of and perform sales support functions related to POS procedures

  • Regular, dependable attendance & punctuality

Qualifications:

Education /Experience

No specific educational accomplishment is required. Previous retail experience preferred, but not required.

Communication Skills

Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Able to communicate on the telephone with proper etiquette.

Mathematical Skills

Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Must be able to calculate percentages and ratios. Must be able to make change using American Monetary units.

Other Skills

Must enjoy meeting and interacting with customers. Possess strong sense of urgency and a thirst for learning.

Work Hours

Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



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VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Job Overview: As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership. Key Accountabilities: Sales * Drive and exceed sales goals by executing Macy's initiatives * Lead the push toward selling through coaching and recognition * Review and utilize reports; implement action plans focusing on deficient areas * Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process * Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates * Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up * Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results * Strengthen attendance and weekend hours compliance among staff * Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented Customer * Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement * Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results * Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers * Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric * Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed * Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment People * Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions * Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires * Coach Associates on product knowledge by holding in-store product training with Vendor Representatives * Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas * Engage in Macy's recognition program; reward Associates with recognition cards * Meet with Associates in department weekly; identify top sellers and talk about opportunities * Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction * Utilize review process as a tool for Associate talent development, promotion and advancement * Monitor and address performance issues on a timely basis * Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company * Lead team to support giving back to the local community helping create stronger, healthier places to live and work Skills Summary: * A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment * Ability to empower and develop a team * Ability to collaborate and function as a member of a team * Ability to execute plans and strategies * Strong leadership, interpersonal and communication skills * Highly organized and able to adapt quickly to changing priorities * Ability to anticipate and solve problems, act decisively and persist in the face of obstacles * Commitment to exemplifying the highest integrity and professional business standards This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Saint Peters MO

Macy's Retail Sales, Full Time: Mid Rivers

Expired Job

Macy's, Inc.