Macy's Lynnhaven Mall, Virginia Beach, VA: Backstage Manager

Macy's, Inc. Virginia Beach , VA 23452

Posted 5 months ago

Job Overview:

Under the guidance and leadership of your VP Store Manager, the Backstage SWS manager will be responsible for leading the Backstage Store Within Store (SWS) team. You and your team will drive sales by creating a strong, customer-centric, fun and engaging culture. All Backstage activities related to selling, merchandising, store maintenance, expense management, asset protection and sales support functions are under your direction. The Backstage Manager will develop a team of associates through coaching, Follow up and recognition. Perform other duties as necessary.

Essential Functions:


  • Direct merchandise placement and monthly trend set-up, plan and execute floor/fixture moves and presentation.

  • Review business results and take appropriate action to capitalize on business strengths and impact deficiencies.

  • Execute all price changes, markdowns and signing; lead team and ensure accuracy.

  • Establish that selling Team Members and Leads understand high level of merchandising expectations.

  • Partner with the Receiving Manager/Lead to ensure incoming merchandise is processed to Backstage standards.

  • Process RTVs, salvages and make and breaks in a timely manner.

  • Drive sales by driving a customer-centric, fun and engaging culture.

  • Manage physical inventory process and ensure that shortage prevention initiatives are executed.

  • Ensure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understood.


  • Recruit a positive and engaging team of leads and team members.

  • Ensure all team members receive appropriate training and onboarding

  • Develop team of associates through coaching, follow-up and recognition.

  • Celebrate and recognize individual and team success.

  • Build a culture of recognition by executing Macy's Backstage recognition programs.

  • Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company.

  • Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed.


  • Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop environment.

  • Flex team members as necessary to provide appropriate coverage of cash wrap, dressing rooms, floor recovery, etc.

  • Monitor checkout line to adjust staffing as necessary for line busting.

  • Provide leadership in delivery of all division initiatives and clearly communicate objectives and priorities to team.


  • Participate as necessary in store-wide meetings and events.

  • Ensure two way communication with Macy's store and Backstage central leadership and teams.

  • Ensure all company communications, policies and practices are in place.

  • Create and execute grass-roots events to build awareness of the Backstage brand.

  • Regular, dependable attendance & punctuality.



  • A minimum of 3 years of retail management experience, off-price or specialty retail experience a plus.

Communication Skills:

  • Excellent written and verbal communication skills.

  • Effective written and verbal skills, ability to interpret instructional documents, such as reports and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Ability to understand key metrics including sales, profitability, shortage calculations and retail math.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team.

  • Must have good time management skills.

Physical Demands:

  • This position involves regular walking, sitting, standing for extended periods of time, hearing, and talking.

  • May occasionally involve stooping, kneeling, crouching and climbing ladders.

  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.

  • Involves manual dexterity for using keyboard, mouse, and other office equipment.

  • May involve moving or lifting items at least 30 pounds.

Other Skills:

  • Must be able to function as part of a team and collaborate with team members.

  • Possess a strong sense of urgency.

  • Must enjoy meeting and interacting with customers.

  • Possess a thirst for learning.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays based on department/store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Brand Ambassador Aeropostale Lynnhaven Mall AeroStores Virginia Beach VA

Aeropostale, Inc.

Posted 1 week ago

VIEW JOBS 10/2/2019 12:00:00 AM 2019-12-31T00:00 Role of the Seasonal Brand Ambassador We call our Aeropostale team members Brand Ambassadors because they promote the culture, values and mission of Aeropostale. If you are outgoing, friendly and have a passion for fashion, this is a perfect role for you. As a Brand Ambassador, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers. Our Mission: A store where customers love to shop and employees want to work! Who you are: * Outgoing and excited to meet new people * Positive, charismatic and engaging * Obsessed with fashion and trends * Fantastic sense of style * Thoughtful with a desire to make others feel good about themselves and their individual style What you'll do: * Engage, educate and befriend customers to make an amazing shopping experience * Achieve and exceed sales goals by utilizing our selling strategy * Show understanding of customer's personal style when offering fashion advice * Inspire customers with your knowledge of fashion and trends and help them build perfect outfits * Assist with daily opening and closing tasks to maintain a clean, neat and today store * Complete all job responsibilities such as floorsets, filling the floor, ringing customers, etc. as directed * Remain positive and professional and work together with the team to make a great environment for our customers and each other * Be a role model for our values of respect, integrity, teamwork, compassion and accountability What you'll need: * Outgoing personality * Love of fashion * Ability to work in a fast-paced environment and multi-task * Flexible availability to meet the needs of the business (including evenings and weekends) * Commitment to arrive for scheduled shifts on time and maintain consistent attendance * Able to meet the physical requirements of the job (standing/walking up to 95% of the time, lifting or moving up to 25 pounds, bend, twist and kneel to complete tasks) Where you come from: * You are at least 16 years of age * Interview Requirement: One group interview (preferred) OR a one-on-one interview with Store Manager Aero OpCo LLC is an equal opportunity employer. We value a culture a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law ("Protected Characteristics"). Aeropostale, Inc. Virginia Beach VA

Macy's Lynnhaven Mall, Virginia Beach, VA: Backstage Manager

Macy's, Inc.