The Beauty Sales Supervisor is the champion of Macy's across brand education strategy. They use their business expertise and a keen eye for beauty trends to help associates achieve maximum sales and increase Macy's beauty market share. The Beauty Sales Supervisor's prime focus is coaching and role modeling behaviors that deliver a best in class service experience for our customers. In addition, partner with Sales Manager and vendor partners to drive business. The Sales Supervisor should be people focused and prioritize the engagement of their team. Lead a team of Experts and Beauty/Fragrance advisors.
As a Leader (Driving Results)
Drive the Strategies that connect the Beauty businesses priorities to the overall business, market share, and customer experience.
Reviews and analyzes business performance and sales results to inspire teamwork to achieve sales goals.
Sets priorities for the team and provide clear direction on how to achieve as well as define success.
Understands product strategies and beauty trends by Quarter/Season.
Creates and executes action plans based on the marketing calendar to achieve sales plan. Analyzes business performance to recommend and implement training and events that drive sales. Partner with Experience Lead for event planning and execution
Drive MyClient conversion and addition of new clients daily
Manage scheduling and staffing: Strengthen attendance and weekend hours compliance; leverage scheduling system
Prioritizes the retention and growth of talent.
Partner with the Sales Manager to identify associates with potential for growth and promotion to new assignments.
Builds and trains to succession plans across brands.
Leads team growth through consistent coaching. Ensures the team understands how performance is evaluated.
Provides input on performance management and talent initiatives.
Recruits and hires for Beauty team members.
As a Coach/Role Model
Empowers the team to drive sales, and elevate the customer experience through cross brand knowledge, application and awareness
Models the elevated service skills and behaviors that promote a personalized customer experience.
Provides regular, candid and honest feedback.
Clearly articulates activities and behaviors that support meeting sales goals and a memorable Customer experience.
Promotes strong team engagement and encourages recognition.
Asks questions, listens, and solicits ideas.
Celebrates wins, provides recognition, and encourages recognition of success by all team members.
Models a curiosity to learn that drives both self and team development.
Fosters an environment of Continuous learning through formal and informal Education and Training.
Strong knowledge across all brands in cosmetics and fragrances. Encourage team to be Beauty-obsessed, stay current on trends, and share their favorite products/looks with peers.
Builds enthusiasm during training that builds excitement for the product and the event.
Inspire in store training by leveraging direct reports to prioritize customer and associate education on the key features of products across all brands.
Onboard internal and external new team members.
Encourages learning through demonstrations, vendor trainings and peer-to-peer learnings to promote staff excitement about current beauty trends. Fosters a culture that is customer centric through promoting education and training.
Encourage associates to demonstrate products and help customers achieve desired "looks". Provide Samples to customers.
Analyzes business performance to recommend and implement training and events that drive sales.
Communicate regularly with District Merchant, vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
Regular, dependable attendance and punctuality.
Education/Experience: High school diploma or equivalent required .Bachelor's Degree preferred. A minimum of 1-3 years in a leadership/supervisory position in a servicedriven environment required, cosmetics experience preferred.
Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator and calculate percentages and ratios.
Reasoning Ability: Ability to effectively plan and execute strategies. Effective prioritizing and time management skills.
Physical Demands: This position involves regular walking, standing. May occasionally involve stooping, kneeling, or crouching.
Strong leadership profile and excellent negotiation skills. Ability to build partnerships and manage teams. Demonstrated ability to empower and develop a team. Ability to execute plans and strategies. Highly organized and able to adapt quickly to changing priorities. Ability to anticipate and solve problems. Strong working knowledge of Word, Excel, Access, PowerPoint. Commitment to exemplifying the highest integrity and professional business standards.
Work Hours: Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.