Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Macy's Backstage Sales Team Member, Full Time: Crabtree Valley

Expired Job

Macy's, Inc. Raleigh , NC 27611

Posted 4 months ago

717100576

Job Overview:

A Team Member is responsible for providing outstanding customer service, creating a shopping experience that will make the customer feel welcome and comfortable, operating cash registers and mobile POS stations, executing proper product placement and flow, floor moves, replenishment, inventory, shortage control, stockroom organization, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events or sales. A Team Member is also responsible unloading and unpacking new merchandise when delivered, processing merchandise, floor recovery and performing other duties as necessary.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

  • Be proficient in POS and MPOS systems

  • Provide an exceptional customer experience by ensuring the customer is always the priority

  • Handle all returns courteously and professionally

  • Suggest additional merchandise to compliment customer selection

  • Offer to put purchase on customer's Macy's charge account

  • Reinforce customer's selection and package merchandise with care

  • Invite customers to come back and thank them by name whenever possible

  • Maintain a positive attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores

  • Be knowledgeable of and perform sales support functions related to POS procedures

  • Maintain department recovery standards, including fitting room go backs

  • Receive and unload new merchandise from truck

  • Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging

  • Take photos of new merchandise and upload to sharepoint

  • Place sensors on goods according to MSS standards, hang or fold merchandise and place on racks to be taken to the selling floor

  • Assist in the movement of fixtures and merchandise for new product, season changes, and clearance sets

  • Assist customers carrying large purchases to parking lot as needed

  • Recover shopping carts from parking lot as needed

  • Mark correct price on merchandise based on price changes and markdowns

  • Execute set-up and removal of signs for the entire store timely and accurately

  • Use RF scanning equipment to determine mark downs

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Follow shortage programs and procedures

  • Maintain store cleanliness standards, including cash wrap, back office and restrooms as needed

  • Perform the above noted functions in an efficient manner, as directed by the Supervisor

  • Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • No specific educational degree is required.

Communication Skills:

  • Effective written and verbal skills, ability to interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Excellent communication skills.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team.

  • Must have good time management skills.

Physical Demands:

  • This position involves constant moving, talking, hearing, reaching, and standing.

  • Involves standing for at least two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.

  • Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

  • Must be able to function as part of a team and collaborate with team members. Possess a strong sense of urgency.

  • Must enjoy meeting and interacting with customers.

  • Possess a thirst for learning.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Selling Floor Lead Full Time Crabtree Valley

Macy's, Inc.

Posted 2 weeks ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 717107122 Job Overview: The Selling Floor Lead will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed. * Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal. * Role model ability to build lasting customer relationships ― provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them. * Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences. * Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App. * Oversee associate execution and completion of shop daily Fulfillment responsibilities. * Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles. * Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others. * Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions. * Regular, dependable attendance & punctuality. Qualifications: Education/Experience: * Bachelor's degree preferred. * Previous retail experience required. * At least one year of supervisory experience preferred. Communication Skills: * Effective verbal and written communication skills. * Ability to engage with customers and find appropriate service solutions. Mathematical Skills: * Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Ability to collaborate and function as a member of a team, as well as working independently. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Raleigh NC

Macy's Backstage Sales Team Member, Full Time: Crabtree Valley

Expired Job

Macy's, Inc.