Macy's Backstage Sales - Team Member, Flex: Fox River Mall

Macy's, Inc. Appleton , WI 54914

Posted 3 weeks ago

Job Overview:

A Team Member is responsible for providing outstanding customer service, creating a shopping experience that will make the customer feel welcome and comfortable, operating cash registers and mobile POS stations, executing proper product placement and flow, floor moves, replenishment, inventory, shortage control, stockroom organization, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events or sales. A Team Member is also responsible unloading and unpacking new merchandise when delivered, processing merchandise, floor recovery and performing other duties as necessary.

In a Flex (Flexible Work Team) position, you'll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine's Day you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:

  • Be proficient in POS and MPOS systems

  • Provide an exceptional customer experience by ensuring the customer is always the priority

  • Handle all returns courteously and professionally

  • Suggest additional merchandise to compliment customer selection

  • Offer to put purchase on customer's Macy's charge account

  • Reinforce customer's selection and package merchandise with care

  • Invite customers to come back and thank them by name whenever possible

  • Maintain a positive attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores

  • Be knowledgeable of and perform sales support functions related to POS procedures

  • Maintain department recovery standards, including fitting room go backs

  • Receive and unload new merchandise from truck

  • Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging

  • Take photos of new merchandise and upload to sharepoint

  • Place sensors on goods according to MSS standards, hang or fold merchandise and place on racks to be taken to the selling floor

  • Assist in the movement of fixtures and merchandise for new product, season changes, and clearance sets

  • Assist customers carrying large purchases to parking lot as needed

  • Recover shopping carts from parking lot as needed

  • Mark correct price on merchandise based on price changes and markdowns

  • Execute set-up and removal of signs for the entire store timely and accurately

  • Use RF scanning equipment to determine mark downs

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Follow shortage programs and procedures

  • Maintain store cleanliness standards, including cash wrap, back office and restrooms as needed

  • Perform the above noted functions in an efficient manner, as directed by the Supervisor

  • Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • No specific educational degree is required.

Communication Skills:

  • Effective written and verbal skills, ability to interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Excellent communication skills.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team.

  • Must have good time management skills.

Physical Demands:

  • This position involves constant moving, talking, hearing, reaching, and standing.

  • Involves standing for at least two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.

  • Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

  • Must be able to function as part of a team and collaborate with team members. Possess a strong sense of urgency.

  • Must enjoy meeting and interacting with customers.

  • Possess a thirst for learning.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Support Pricing Team Lead Part Time Fox River Mall

Macy's, Inc.

Posted 5 days ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 Job Overview: The Pricing Team Lead is responsible for supervising a team of associates in accomplishing the price change activities for promotional and clearance events in the entire store. The associate is also responsible for fulfillment and performing other duties as necessary. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority * Coordinate and oversee the timely execution of price changes for the entire store * Recruit, train, motivate, and develop Pricing Associates to their fullest potential through coaching and feedback to increase productivity and efficiency * Ensure that all policies, procedures, and standards are understood and followed by Pricing Associates * Ensure optimum coverage to support anticipated promotional events by effectively managing associate schedules * Conduct random price audits to ensure selling price is correctly reflected on the merchandise * Provide feedback or call the Price Change Hotline on pricing issues such as pricing errors and ticketing errors * Assist Merchandise Team Lead in operational tasks such as markdowns, return to vendors (RTVs) and transfers and merchandising tasks such as floor moves and back stocking * Assist with the basic fill of merchandise * Participate in physical inventory process * Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment * Maintain department recovery standards; including fitting room go backs to standard, if applicable * Attend to customer service needs in a friendly and helpful manner when approached * Be sensitive to the store's needs and flex into other non-selling areas as needed * Assist with special projects as assigned * Perform other duties as necessary * Follows shortage programs and procedures * Perform these functions in an efficient manner, as directed by the Supervisor * Regular, dependable attendance and punctuality Qualifications: Education/Experience: * No specific educational accomplishments are necessary. * Previous experience in a support role is preferred. Previous supervisory experience preferred. Communication Skills: * Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Strong organizational skills. Able to multitask in a fast-paced environment. Able to empower and develop a team. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Appleton WI

Macy's Backstage Sales - Team Member, Flex: Fox River Mall

Macy's, Inc.