Machine Learning Architect

Iron Mountain Incorporated Boston , MA 02298

Posted 2 months ago

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional.

InSight is cutting-edge AI enablement platform that applies industry leading ML tools, including custom models, to classify and extract entities from unstructured content (Document Images, Audio and Video files, other data files and sources).

The AI/ML architect is responsible for providing end-to-end solutions for new and existing customer implementations into Insight.

The AI/ML architect works closely with multiple internal Iron Mountain teams to develop detailed tech driven implementation solutions, create/enhance tools for improving efficiency and performance.

Must visit:


  • Responsible for creating solutions for new and existing Insight customer implementations

  • Provide support to the Insight L3 Engineers during the warranty period of a customer implementation

  • Provide end-to-end architecture/solution guidance to ML Engineering and Data Ontology teams

  • Work with various Insight and other Iron Mountain teams to implement complex solutions

  • Work with Insight core platform team on existing features and future roadmap items

  • Participate/Lead design and solution discussions with various Iron Mountain partner vendors

  • Stay current on various ML, AI and ECM practices/technologies

  • Analyzes and resolves issues; Escalates issues to senior management when required

  • Supports and promotes Iron Mountain core values

  • Responsible for the timely and effective solutions of InSight implementations

  • Responsible for the transition of the customer to account management and L2/L3 support

  • Responsible for guiding the Insight technical implementation team on end-to-end solution

  • Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project


  • Bachelor's degree in Computer Engineering, Computer Science (Master's Degree preferred)

  • 7+ years in Software development and implementation in a matrix environment, utilizing various SDLC methodologies

  • 5+ years of experience in design and solution of complex enterprise application

  • 3+ years working on AGILE software development

  • 2 + years progressive technical experience implementing enterprise digitization solutions involving data capture, business processing management, and enterprise content management

  • Experience in delivering solutions on Cloud platforms (Azure, AWS, or GCP)- Deep understanding of Cloud technologies

  • Strong technical background and understanding of enterprise solutions including networking, storage, hardware, and software layers

  • Deep understanding of Machine Learning and AI techniques

  • Good understanding of Electronic Content Management Systems and Business Process Management Systems

  • Proven internal/external written and verbal communication, interpersonal and analytical skills

  • Ability to multitask and prioritize issues in a complex environment

  • Ability to participate and contribute in discussions related to ML/AI, ECM, BPM with various industry leading vendors

  • Architecture certification (e.g. TOGAF, ZACHMAN) is a plus

  • Proficient in 5 or more of the following technologies/Languages: Python, J2EE, SQL, BPMN, CMIS, REST APIs, JSON/XML, Kubernetes

Category: Sales Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at s at and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.

Requisition: J0019298

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Machine Learning Architect

Iron Mountain Incorporated