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Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
The Players Club Representative directs guest relationships and educates the guests on the benefits of the Players Club.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Approach guests on the Casino floor for membership enrollment.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor.
Open Players Club booth following the department's standards and guidelines.
Check bulletin board for all daily and updated information as related to Casino/Hotel daily operations.
Review daily event calendar to familiarize with daily activities.
Check the office and Players Club supplies.
Review the daily departmental logbook.
Greet guest at the entrance, slot club booth, and throughout the property.
Exercise a professional and friendly attitude.
Maintain the display area clean and organize.
Fill out maintenance request when necessary.
Be knowledgeable about the Casino/Hotel floor.
Explain how the Players Club card entitles customers to special benefits, including cash back, cash coupons and party invitations.
Able to follow the company guidelines and procedures when handling a stolen or lost Players Club card.
Explain to clients the guidelines for the deletion of accounts.
Check coupons and certificate during the shift, for authenticity.
Thank each guest and invite them back.
Close Players Club Booth ensuring all computers are off and station is clean.
Assist with casino event set-up, score keeping, registrations, breakdown, and gift wrapping.
Perform all other job related duties as requested.
At least 6 months of customer service experience.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of Microsoft Office.
Able to effectively communicate in English, in both written and oral forms.
At least 1 year of guest service experience.
Working knowledge of Opera and Patron Management.
Previous experience working in a similar resort setting.