LVN Patient Navigator - Austin, TX

Unitedhealth Group Inc. Austin , TX 78719

Posted 2 months ago

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)

The Patient Navigator (PN) enhances navigation through the complexity of hospital admissions for patients and providers as dedicated patient-care facilitators without clinical responsibilities integrated as full members of the inpatient care team responsible for enhancing communication between and among patients and providers. This position will be under the general guidance of the Administrator responsible for inpatient hospital service.

Primary Responsibilities:

  • Reconcile inpatient census with hospitalists and Trucare information

  • Assist hospitalists to obtain medical records from outside entities including accurate medication list, specialist consults, hospital records, and any other records requested

  • Obtain follow up appointments with primary care physician, and specialists if applicable, prior to discharge, working with the case management and transitions team to coordinate optimal timing

  • Liaison for the hospitalists and patients to the clinic health coaches, triage nurses, clinic administrators and primary care physicians if any information needed from hospital portal

  • Obtain accurate medication lists on admission and discharge from inpatient facility. Utilize eCW and ePRG as needed to reconcile information

  • Assist with medication delivery to patients prior to discharge through relationships with local pharmacy

  • Communicate by phone to patients and families after discharge to identify barriers and issue which could possibly cause readmission while appropriately working with primary care clinic staff to resolve

  • Coordinate referrals to Palliative Care Program or hospice when requested

  • Follow up with hospital and WellMed Case Managers prior to discharge to ensure discharge planning occurs in a timely manner. Be available to answer questions regarding discharge plan and needs of patient and/or family

  • Coordinate medical record requests for outside records as needed by the hospitalist team, utilitizing eCW as appropriate or communicating directly with outside physicians

  • Assist with DataRAPs initiative to utilize hospitalist encounters to capture HCC codes, including tracking mechanism to measure success

  • Gather data as needed and organize participation in PCC meetings creating better collaboration between primary care physicians and hospitalists

  • Assist with completion of patient satisfaction surveys for the providers on the hospitalist team including data entry into the appropriate database

  • Work with the administrator and hospitalists to identify issues affecting quality, readmissions, leakage, and increased length of stay while working to identify processes to improve

  • Monitor quality measures in EPRG to so that when possible metrics can be addressed while in hospital. Understand how to access pink box report and other tools to notify hospital teams of any gaps outstanding for each patient

  • Performs other related duties as assigned

Required Qualifications:

  • Texas Licensed Vocational Nurse

  • High School Diploma or GED

  • 2 years of administrative support experience

  • Basic knowledge of Microsoft Office products, including Word and Outlook

  • Possesses medical terminology knowledge base

  • Must possess and demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers

  • Must maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times

  • Must maintain strict confidentiality at all times to include but limited to patients and coworkers

  • Must comply with all organizational policies regarding ethical business practices

  • Must adhere to all department policies and procedures

Preferred Qualifications:

  • 2 years of experience in a physician's clinic or hospital preferred

  • Additional years of experience working in a medical care setting as a receptionist or medical assistant

  • Bilingual language proficiency (English/Spanish)

  • Must be able to work independently, with some supervision and direction from manager

Physical & Mental Requirements:

  • Ability to lift up to 25 pounds

  • Ability to push or pull heavy objects using up to 25 pounds of force

  • Ability to sit for extended periods of time

  • Ability to use fine motor skills to operate office equipment and/or machinery

  • Ability to receive and comprehend instructions verbally and/or in writing

  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: LPV Patient Navigator, Texas, TX, Austin.


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LVN Patient Navigator - Austin, TX

Unitedhealth Group Inc.