Luxury Spa Reservationist

Position:

Join a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests' well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Condé Nast Traveler Gold List Platinum Circle.

Primary Responsibilities:

• Promote the Lake Austin Spa Resort brand throughout every guest interaction.

• Generate spa revenue by providing excellent customer service while taking spa guest reservations promptly.

• Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software.

• Process gift certificate orders

• Provide accurate, appropriate, and timely responses to all guest requests.

• Take reasonable steps during and after the call to ensure guest satisfaction.

• Regularly attend and participate in training and staff meetings.

• Uses listening skills to determine guest's needs and revenue potential.

• Determines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service.

• Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters

Additional Responsibilities:

• Promote the sales of other spa services in a positive and motivational manner.

• Process online spa appointment requests for upcoming in-house guests

• Confirm future appointments by phone

• Work without constant and direct supervision and remain at assigned posts for extended periods.

• Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages.

• Assist the Sales & Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects

Qualifications/Skills/Abilities:

• High School Diploma or GED

• 1+ years of consistent, steady work experience with the public, specifically in customer service

• Flexibility with schedule, including weekends and holidays

• Exceptional verbal communication and listening skills

• Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel.

• Excellent customer focus with the ability to quickly establish credibility and make a connection with guests

• Ability to project a positive attitude over the phone

• Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information

• Proficient with Microsoft products

• Opera/SpaSoft knowledge and experience preferred

• Ability to work individually and within a team

• Detail-oriented with the ability to multi-task

• Ability to be efficient and productive in a fast-paced environment

• Pleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service.

• Ability to work independently, exercise initiative, and make decisions with confidence.

• Command of the English language, both in written and spoken form.

Assets:

• Previous reservations or call center experience is helpful

• Pleasant personality, enthusiastic, motivated self-starter, and team player

• Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly

Role Expectations:

All Sales Coordinator positions are on-site due to the nature of the business.

Schedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance.

The Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly)

0.35% Returning guests.

0.05% New guests

Operating Hours:

Monday

• Friday 8 am

• 830pm; Saturday & Sunday 9 am

• 6 pm

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe

• Shared accountability

• Humility and kindness

• Creative problem-solving

• Collaboration & community

• Do well and do good

Benefits

• Wellness Classes

• Growth Opportunities

• Employee Discounts

• Employee Recognition

• Complimentary Classes

• Health, Dental, Vision & 401k

Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!

We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.