Luxury Leasing Administrator

Job Description

You will work at our luxurious, Ravel and Royale Community. Ravel and Royale at Strathmore Square is located in North Bethesda, a lively haven for both nature and the arts, surrounded by the beauty of Rock Creek Park.

Check them out here: www.ravelandroyale.com

A bit more about what you'll do…

• Provide admin support to leasing staff

• Managing resident paperwork for new leases and renewals

• Handling the entire Move-In process.

• Assisting with making appointments and follow-up calls for leasing staff.

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.

• Monitors resident retention.

• Assist residents with any need

• Help residents pay their rent online

• Complete move-in and move-out inspections

• Register cars to park on-site

• Register pets for existing residents

• Assist with parcel pending (package deliveries)

• Enter in service requests for residents

• Answer questions regarding service requests

• Assisting with Notice to Vacates and gather information for move-outs

• Send communication to residents

• Coordinate and plan resident functions

• Responds to and manages resident complaints and/or service issues

• Contact residents about policy violations