Luxury Experience Coordinator (Bellagio)

MGM Resorts Las Vegas , NV 89134

Posted Yesterday

The Luxury Experience Coordinator is responsible for luxury experience guests with reservations, hotel registration, hotel check out, concierge requests and provide all other supporting services. All duties are performed in accordance with department and property policies, practices and procedures.

  • Provides extraordinary service consistent with Bellagio's core standards and AAA 5 Diamond service.

  • Contact all Luxury Experience guests within 48 hours of a confirmed reservation and assist with all of their pre-arrival requests.

  • Respond to all Luxury Experience email inbox correspondence within 24 hours in addition to individual email.

  • Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction.

  • Proactively offer a hotel orientation and room escort to all registered guests.

  • Resolving billing inquiries, creating posting master accounts, processing credit card authorizations and proper execution of Luxury Experience comps.

  • Assist in planning and creating itineraries for all incoming Luxury Experience guests.

  • Be able to describe, solicit and enroll guests in the M-Life loyalty program.

  • Be able to communicate eloquently and effectively through email, telephone and during face to face interactions.

  • Assist in planning and creating itineraries for all incoming Luxury Experience guests.

  • Greet guests upon arrival at the curb and assist with in-suite check-in.

  • Identify, record and update guest personal profiles.

  • Act as a liaison between multiple departments in order to execute elaborate guest requests, room set gathering and special occasions.

  • Develops collaborative relationships and synergy with all support departments such as Casino Marketing, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Pool, Front Office, F&B and Executive Offices.

  • Support to create a unique lounge experience by proactively engaging guests, offering beverages, light snacks, and starting small conversation.

  • Maintain the cleanliness of the department and surrounding areas.

  • Maintain confidentiality of high profile guests, credit card numbers, and team member information.

  • Accept and issue guest possessions in accordance with Luxury Experience policy such at high valued tickets and gifts.

  • After completing new hire training team member must successfully operate through 10 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities.

  • Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to: casino marketing events, restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests.

  • Provide business center services to include faxing, copying, emailing and facilitation of shipping needs.

  • Perform all other job related duties as requested.

Required:

  • At least 2 years of guest service experience.

  • At least 1 year of experience handling multi-line phones.

  • Excellent customer service skills.

  • Have interpersonal skill to deal effectively with all business contacts.

  • Professional appearance and demeanor.

  • Work varied shifts, including weekends and holidays.

  • High school diploma or equivalent.

  • Working knowledge of Microsoft Office and the Internet.

  • Able to effectively communicate in English, in both written and oral forms.

Preferred:

  • At least 2 years of VIP Services, Front Desk, or Concierge experience.

  • Ability to speak other languages.

  • Previous experience working in a similar resort setting.

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Luxury Experience Coordinator (Bellagio)

MGM Resorts