Luxury Card Associate

Luxury Card Associate

Wilmington, DE

As a Barclays Luxury Card Associate, you will be responsible for the management and support of the Luxury Card program. This program represents a significant contribution to the growth and results for the co-brand segment. You will have prior experience managing/ supporting either the technology, marketing, or services of the Luxury Card brand. Luxury Card is a US technology, marketing, and services brand offering three world class, premium credit cards - Gold, Black, and Titanium, each with a distinct, patented metal design and construction.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We currently offer a hybrid working model where colleagues have the flexibility to split their time working from home and an office. Everyone has the opportunity to integrate their professional and personal lives through this dynamic working model.

What will you be doing?

• Growing, managing, and optimizing effective marketing channels for new customer acquisition and existing cardholder experience

• Collaborating with multiple colleagues to create a cohesive marketing & operating plan and customer experience

• Maintaining relationships with vendors and suppliers; providing direction to project teams for any Luxury Card related projects as key stakeholder

• Identifying and implementing customer experience enhancements for Luxury Card cardmembers

• Being responsible for diagnosing drivers that positively or negatively influence program performance and profitability

• Identifying potential risks that could be detrimental to growth plans or the overall Luxury Card brand and develop/implement action plans to address risks

• Monitoring competitive environment.; driving strategy to ensure continual improvement of current products/ procedures, including new product design and launch

• Partnering with IT and Product Office to drive card program appropriate solutions; partnering with CMO to drive partner marketing and CX initiatives

What we're looking for:

• Minimum of two years of total Luxury Card experience

• Ability to handle a fast-paced environment, take ownership of projects and successfully meet established project deadline requirements

• Team player with solid oral and written communication skills

• Solid decision-making and judgment - ability to have independent judgment and challenge the status quo is required

In addition to the skills required to execute the job well, we're looking for people with the following capabilities to grow and contribute to our culture:

• Empathy: An ability to see a situation from another person's perspective

• Ownership: A strong sense of pride in your work

• Connection: Build relationships with partners and colleagues

• Innovation: Openness to finding creative solutions

• Persistence: Desire to go above and beyond when necessary to get the job done

• Collaboration: Work well with others while building projects together

Skills that will help you in the role:

• Bachelor's Degree (Business related field)

• Several years of work experience

• Proven track record of business development, partner management and setting strategic direction

At Barclays we understand that power of great customer experiences and we work hard every day to make sure that the needs and expectations of our customers are met and exceeded. We focus our energies on making every customer engagement better than before.

Where will you be working?

Barclays' Wilmington campus boasts a recently renovated office space featuring a cafe, coffee bar, wellness breakout spaces and more. The campus is located along the historic Wilmington Riverfront where a glance out our windows reveals a scenic look at the Christina River and a growing riverfront community of luxury apartments, shops and restaurants. Additionally, the Wilmington train station is a short walk away, making travel from New York and Washington, DC fast and convenient.

We offer an environment that enables you to thrive and make an impact. Our colleagues are hard-working, focused on solutions, and collaborative. Here you will find people helping people at every level. Our culture is dedicated to innovation and maintaining a sense of balance and well-being.

#LI-Hybrid