Lunch Service Coordinator (Operations & Customer Service)

Stadium New York , NY 10016

Posted 1 week ago

This role is that of an all-rounder in our Specials Ops team.

The primary objectives of the Special Ops team are to ensure

  1. 99.99% on-time delivery
  2. 99.99% order accuracy

This position will be based in New York City.

The candidate will go through our Special Ops training that will touch areas in operations and customer service. After successful training, the lunch service coordinator will own or assist with:

  • Pre-service preparation
    • Are we appropriately staffed across all operations roles?
    • Is hub setup for service?
    • Identifying and prioritize VIP customers/deliveries for the day
    • Are supplies/inventory in-order and ready to go?
  • Ongoing, primary support during-service
    • Centralizing internalizing communications
    • Know whats happening in each leg of our process - from food pickup, to incoming, to counting, to packing, to outgoing, to customer receipt
    • Following up any loose ends of the chain during service in real-time
    • Staying on top of all operations sub departments
    • QA'ing the food as it comes to ensure proper quality and packaging standards are maintained.
    • First point of contact for external communications mainly restaurants
    • Liaising with customer service team taking incoming calls
    • Actively monitoring, responding customer issues that come in email
    • Proactively alerting customers regarding any issues with delivery, troubleshooting
  • Post-service roundup and next day planning and preparation
    • Daily recap which reports mistakes, late deliveries, and other issues that arose during the day; communicate daily customer feedback
    • Ideate, collaborate on process improvement
    • Liaise with the restaurant team to communicate feedback about restaruants and dishes
    • Create training protocol via manuals, videos regarding several aspects of service: dispatch, sorting, picking, packing, bagging
    • Creation of checklists for all aspects of our service; pre, during, post, and ensuring theyre followed daily


  • No prior experience required
  • We care about mindset, willingness to learn, and attitude over experience.
  • Presence of mind and sound judgment are also key
  • Must be a great communicator, organized, know how to multi-task/prioritize and have a sense of urgency
  • Comfortable and quick with basic technology and software tools primarily Google Suit - Docs, Sheets, Slides, Excel. Ability to quickly switch between different browser tabs and juggle different screens
  • Successful candidates have previously come from different backgrounds/interests but tend to positions that involve multitasking with strong communication such as office managers, executive assistants, front desk managers, event coordinators, warehouse operations, supply chain mangers, armed forces.


  • This is a contract to hire position. Upon successfully completing your 3 month training period you will become a full-time employee.
  • Competitive salary and benefits
  • True ground-floor opportunity at an exciting, fast-paced and growing company
  • Guaranteed to make an impact

Our culture and working style

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Customer Service And Operations (M/F/D)

Deposit Solutions Gmbh

Posted 3 days ago

VIEW JOBS 12/1/2020 12:00:00 AM 2021-03-01T00:00 <p>Join us as an Associate and work with our Customer Service and Operations leaders to support the launch of Deposit Solutions’ platform in the United States.</p><p>Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment.</p><p><strong>What will keep you challenged?</strong></p><ul> <li>Learn about our platform, business model, and systems</li> <li>Answering consumer questions across voice and digital channels</li> <li>Supporting our platform’s banking operations</li> <li>Fielding and addressing inquiries from our corporate banking partners</li> <li>Working across teams to creatively solve problems and complete projects</li> </ul><p><strong>What will make you succeed?</strong></p><ul> <li>Bachelor’s Degree</li> <li>Interest in Financial Services / FinTech</li> <li>A genuine interest in solving problems and helping others</li> <li>Compatibility with a remote work environment</li> <li>Preferred candidates will understand deposit products, payments, and/or banking</li> </ul><p>If you are articulate, analytical, self-motivated, dedicated, and innovative and a team player who believes in core values of transparency, honesty, and care for your fellow team members, join us now!</p><p><strong>What’s in it for you?</strong></p><p>You will be part of a great international team in a healthy and growing company. We offer competitive compensation with benefits like premier health care coverage, including medical, dental, and vision and 24/7 virtual care, 401-k, 25 days of vacations per year for every full-time permanent employee, flexible spending account and commuter benefits.</p><p>At Deposit Solutions we believe in the principles of integrity and ethics, respect, innovation, and drive! Our teams do the right thing, in a fair, honest, and responsible way. We have created a safe and healthy work environment that respects the individual human rights of our multi-cultural employees. Being the pioneers of open banking, we are dedicated to go the extra mile, constantly challenging ourselves to come up with innovative ideas and improve!</p><p>All of our offices are located in prime locations in some of the world's most important financial and technological hubs: Hamburg, Berlin, Zurich, London and New York, among others. Enjoy an exciting industry while relying on the backing of top international investors like Peter Thiel,, Vitruvian Partners, Greycroft, Kinnevik, or Deutsche Bank.</p><p>We pride ourselves in the diverse mindsets, cultures, nationalities and experiences of our people. The Deposit Solutions’ family encompasses colleagues from over 40 different countries. We run an environment with open doors and unrestricted communication that enables decisive, agile action. Combined with a mixture of top Tech and Business talent working closely we have built a workplace uniquely suited for gaining experience and knowledge in one of the world's most exciting industries.</p><p>We are proud to be an equal opportunity workplace that guarantees employment opportunity regardless of gender identity, race, color, ancestry, religion, sex, sexual orientation, national origin, citizenship, marital status, disability, or age.</p><p>By submitting your application, you affirm the content contained therein is true and accurate in all respects. Please note that by applying for a position with Deposit Solutions, you are authorizing our company to obtain background checks for employment purposes and may include identity verification, prior employment verification, personal and professional references, educational verification, and criminal history.</p> Deposit Solutions Gmbh New York NY

Lunch Service Coordinator (Operations & Customer Service)