This position performs measurements and analytics associated with our account specific rates in order to work strategically with Management on identifying areas of improvement. This is including but not limited to overseeing the duties and responsibilities of the analysts, creating metrics and reports for management to identify proper accounts and routings, rate base conversions, and interpreting contracts or CSRs for analysis/import.
Work with Management and Sales force on a strategy to determine appropriate carrier selections as well as routing
Generate metrics and criteria for margin improvements on existing accounts either by securing new rates or introducing new carriers to the route guide.
Assist in enhanced rate setups based on matrices, multi-gainshares, pallet , etc.
Run conversions across LTL base rates and/or analysis to determine discounts required to generate specific margins and markups.
Coordinate the communications and paperwork required for the proper submission and imports into source system
Interpret station issues and resolve or forward to appropriate party for resolution according to established guidelines.
Build effective relationships with stations and external customers.
Complete all required documentation in a timely manner.
Perform other duties as assigned.
3-5 years experience in a analytics and supervisory role. Transportation experience, including LTL distribution, required. Industry knowledge of LTL carriers, distribution, footprints, rate structures, concepts, practices and procedures a must.
Requires excellent customer service skills to include strong verbal and written communication.
Demonstrated ability to deliver results with minimum supervision.
Must be able to communicate effectively with all levels of the organization.
Strong attention to detail and organizational skills are required.
Excellent problem identification and solving skills required. Computer skills required including proficiency using Microsoft Office software.
RRD is an EEO/AA including Vets and Disabled Employer
RR Donnelley & Sons