LTC Services Screener I

LTC Services Screener I- Screens requests for Community Care Services Eligibility programs under Health and Human Services regarding applicant eligibility and process for unit assignment. Screens and provides general and specific information about Long Term Care services to applicants, consumers and general public.

Makes appropriate referrals to other program areas and community partnerships in the Region. Assigned as needed to a remote community partners site at least twice a week. Provides extensive coordination and problem solving.

Works with limited supervision and has considerable latitude for the use of initiative and independent judgement. Essential Job Functions:

Answers the toll-free intake line for Region 10 and Region 01, Communicates on a basic level with others (internally and externally) to provide, exchange or verify information. Provide inquiries, address issues, or resolve/report problems or complaints.

Routes calls and takes messages as appropriate. Operates a computer using the Service Authorization System Online (SASO) and Texas Integrated Eligibility Redesign System (TIERS) to document, update or inquire into case record. Interviews and assesses applicants for potential eligibility for Community Care Services Eligibility program under Health and Human Services.

Serves as client advocate and agency representative in locating available resources and making referrals to community resources as deemed appropriate. Be able to work a regular and predictable work schedule and be willing to report to a remote community partner site. Completes additional tasks, projects or other assignments upon request of management staff. Knowledge Skills Abilities:

Ability to report casework and communicate with others in a professional manner.

Ability to explain complex or difficult information in a pleasant and understandable manner.

Ability to read and interpret policy, procedures and information. Knowledge of interviewing concepts. Ability to communicate verbally with applicants, consumers and the general public.

Ability to verify and gather information and/or follow and explain program policies and/or procedures. Knowledge of community resources available to persons who are elderly or have disabilities. Ability to prepare, create and update Excel spreadsheets, narratives, reports, and correspondence in a clear and concise manner.

Knowledge in the usage of IT systems to include, Excel, Word, E-mail, SharePoint and any software useful in documenting work activities to include create and update Excel spreadsheets. The ability to enter information in automated system while talking on the telephone. The ability to perform research and generate referral with gathered information. Registration or Licensure Requirements:

Valid Driver's license. Initial Selection Criteria:

Experience working in a fast-paced, high-volume, high stress environment and with limited supervision. Knowledge and/or experience in reference to Community Social Services/Programs.

Experience and knowledge indicating understanding of the skills and abilities needed to do the job to include but not all inclusive; Experience in screening and referring customers/applicants for benefits. Experience in gathering and verifying information. Experience in interviewing and screening consumers for services.

Experience interpreting and applying policy and/or procedures. Minimum of three years of experience with customer service and data entry while on the telephone or in a call center. Application indicating bilingual; English/Spanish preferred.

Knowledge in the usage of IT systems for example; Excel, E-mail, Word, and Internet. Application showing ability to complete data entry at minimum of 50 wpm. Application showing willingness to travel at least 25%. Additional Information:

Must be able to work a regular and predicable work schedule in accordance with agency leave policy. This position is NOT eligible for flex-time and/or compressed work week schedules.

This position is included in a career track series. Job offer will be at the entry level, Screener I salary $2075.83 to $3,047.58.

HHS agencies use e-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to:

HM, 4C0X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:

HM, 4C0X1

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.